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Hello again everyone,
Just to follow up. So agoda and booking.com made a few updates to our extranet account and booking descriptions(agoda). I just had to contact the local support team(Number located by clicking on the inbox tab>Booking.com Messages) and address my concerns. They then redirected me to the local account manager wherein I emailed our concerns and attached images with difference regarding the prepayment policy.
Later that day, Voilà. our prepayment policy is already indicated at agoda perspective and they added a "cancellation button" at our extranet account, which only works if a prepayment or a message isn't received 24 hours prior to the requested cancellation. Not sure if this just applied to us or to other extranet property owners as well.
Anyways, hope this information helps out a lot and good-luck to all businesses out there.
Hello victims of Agoda,
We too have had our share of problems from guests who booked through Agoda. Wherein, our policy states that we require a prepayment/deposit before we can guarantee and secure the reservation of a guest, else, their reservation will be waived and their slots will be opened for other guests to book. We even send emails to guests regarding this matter, unfortunately not all of them read their emails.
Agoda, however, did not indicate this on their fine print and/or list of policies, and worse, it's stated that "payment will be collected at the property" causing confusion from guests.
We've had a situation just this week where multiple guests booked from Agoda(which are already cancelled since no deposit was received) have arrived at our property at a day where we are fully booked. Imagine the catastrophe in that, and they defended that they have a booking confirmation from Agoda.
Unfortunately for us, Booking.com is partnered with travel agencies such as priceline.com, KAYAK, agoda.com, Rentalcars.com, OpenTable.(open booking.com link and scroll down at the very bottom to see the list of company they are partnered with)