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We are quiet fortunate that the majority of our guests are foreigners. What this means is that on their holiday they visit between 7 and 10 establishments on their journey through South Africa. They therefore have a frame of reference and are able to compare ourselves to other establishments along the way. Locals have their homes as a frame of reference and its always difficult to compete with that. We believe in offering guests value for money, often underselling ourselves and providing services which exceed their expectations. To answer: What's your secret to incredible guest reviews? We do not give them the opportunity for a negative experience. During their welcome drink and briefing we emphasize that, should there be anything they are not happy with or anything that we can assist with we are at hand to help them at anytime. We often joke and say that while they are here we can remedy any situation, at home when they write to us or on reviews there is little or nothing we can do. So bottom line.. offer your services while they here and the reviews scores will ad up.