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Booking.com does such a great job of payments but you are correct, the long term payback for our accommodation will be better as there will be no commission to pay. :-) thanks
Recently I had a guest call me and wanted to pay me directly because she said that she was having a problem with Booking.com's banking details and expressed an interest in paying me directly(BK.COM handles my payments). I explained that they were usually very helpful at resolving these types of problems and I do not do direct bookings only via Booking.com. Then I sent her a message later to check that she had been able to contact Booking.com and resolve her issue but she didnt reply. Shortly thereafter the booking was cancelled.
What should I have done?