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The Reinhold Guesthouse Bali
AT THE HEART OF CANGGU FOR OVER 9 YEARS
Bringing young people together is what we’ve done since opening the Reinhold Guesthouse in Kerobokan in 2009. Now we enjoy personal referrals from satisfied guests who stayed with us during past years.. We are proud to act as a point of connection for motivated travelers, many just like you.
Bringing young people together is what we’ve done since opening the Reinhold Guesthouse in Kerobokan in 2009. Now we enjoy personal referrals from satisfied guests who stayed with us during past years.. We are proud to act as a point of connection for motivated travelers, many just like you.
We were not aware of that option either,- thanks Aaltje
continuing on M Adamopoulou's advice, please be prepared for your first ( surprise ) shock:
Airbnb as well as BdC penalise the Host if a booked guest cannot be accommodated.
A Host is not entitled to cancel a confirmed reservation.
As to whether this is fair or not, that is a different question.
The only thing the Host can do is assure that overlapping bookings do not occur
Let us know how you go.
cheers
***
yes, you are a "Lucky Lady"
PS. after the 4th ridiculous excuse from the BdC partner support team, we just replied to their most recent message, which we received a couple hour ago.
""""
The Reinhold Guesthouse Bali
15 February 2020 - 10:04:07
Dear ***
To make it short, the guest DID NOT stay at our property, but ( without notice to our management ) brought in a SUBSTITUTE person to fill her place.
It is ( in our opinion ) completely illogical to suggest that the booking ( which was prepaid ) should have been marked as a "No-show".
Please be assured that the Reinhold Guesthouse Management feels deeply insulted by BdC's response, and we will not surrender to your explanation.
After 9 years of working with BdC, we have never experienced a completely biased situation like this, where BdC ignores, and overrides, its own policies.
We claim that the person, who wrote the review, had no right to post a review, as that person was NOT the guest that the reservation was booked for.
We are awaiting your reply.
Kind regards
The Reinhold Guesthouse Bali
Good day all, greetings from Bali,
Try this one for a joke
For the past 20 plus days we have been seeking a satisfactory explanation from BdC, on how an anonymous review with a score of "1" could land on our review page from a person who never stayed at our property.
Although the review is cowardly disguised as "anonymous" , we know the identity of the person.
This person booked as a guest, under her name, paid online for a two night reservation,- and without prior approval from our office, allowed another person ( unknown to us ) access to our premises .
A couple days later, we received this "lovely" review.
We have proof in writing that she was not the guest in our house, but her "Driver".
Via BdC messaging she asked us to forward her driver's jacket " that he left behind when he checked out". We never met the driver nor talked with him.
( Our Dorm Rooms have private entrances )
well said, thanks
cheers
Hello Vicky, we second your opinion on the new rating system -- total nonsense.
cheers
Guten Tag Ulrich
Did you ever get a satisfactory reply from BdC?
Talking about the 5 points joke, we recently received an anonymous ONE point ( 1) rating from a guest who actually never stayed at our guesthouse , but because the writer placed the booking, she received the invitation to leave a review.
There was never any "ALERT" notification from BdC, although the difference between the anonymous review and our overall score was 8 ( eight) points.
After nearly a month of communicating with the BdC's support team, all we received was copies of their Review policies, which actually states that :: "only guests who have stayed at a property " may leave a review.
cheers
Reinhold