Mantenha-se a par dos mais recentes dados, análises e conhecimentos do sector das viagens.
As inovações mais recentes de Booking.com relevantes para o seu negócio e uma mostra do excelente trabalho que está a realizar.
Conecte-se a outros parceiros Booking.com e receba as melhores dicas e conselhos.
Qualquer que seja o objetivo que definiu para o seu negócio, as nossas soluções podem ajudar a que tenha sucesso em Booking.com.
Aprenda a gerir a sua propriedade e extranet de Booking.com no nosso Centro de Ajuda para Parceiros. A nossa coleção de artigos cobre todas as questões mais colocadas pelos nossos parceiros.
I am a small business owner in Xi'an, China. I have a guide service and recently opened my first apartment for lodging. I was so excited to receive my first booking from BDC only to see it cancel at 11pm the day before arrival. The rules clearly state that the guest can cancel free up to 24hrs BEFORE the arrival date. In this case they were 11 hours late. Will Booking help me collect from this late cancellation?
I received a second booking for an 8 day stay two weeks later. Same rules about cancellation being acceptable up to 24hrs before arrival date. The day came and went! 48hrs AFTER the arrival date I receive a cancellation notice from Booking. Again, does Booking try and collect the first night for me? I don't require a credit card as when I joined Booking advised against it saying research had shown I will receive more bookings if I allow reservations without a card. During the 2 weeks prior to the arrival date of this 8 day stay I had two, one night inquiries that I rejected during the time frame that is now a cancellation. It seems to me from what I've been able to gather from other owners is that Booking's attitude is, Too Bad So Sad"!! Does Booking at least flag or freeze these "no show" accounts until they make good on the agreements they make when they first made their reservation?
Any advice would be more than welcome!
86 187 06848837