BrookAve

thanks

Communities Team  

'end my partnership'

1. In the extranet, must CLOSE all room types
2. go to the ‘Inbox’ tab.
3. Select ‘Booking.com messages’.
4. Right Pane - Click on ‘See Contact Options’. 
5. Choose Account
6. Now choose TERMINATE

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

---

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Method 3:  *** public main lines via Where you can reach us

if it is not set under property >>policies: additional fees : fee on list set value per stay then thats only way that can happen.

best to contact Partner Support for  assistance 

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

---

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Method 3:  *** public main lines via Where you can reach us

best to contact Partner Support for  assistance 

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

---

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Method 3:  *** public main lines via Where you can reach us

thats not really a question for here,  the API site i think is called connect.booing.com or call partner support and ask them for it

this is not a live chat nor partner support team.

best to contact Partner Support for  assistance  , see methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

---

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Method 3:  *** public main lines via Where you can reach us

and i would agree with you.

but in reality what it really turns out to be on a per case basis , not knowing the full story and making assumptions.

I know because i've already seen it time and time again.

the only staff who might see these posts is the Community Staff, and as you likely have see n they are scarce at the best of times, and do geniunely try to help you when they can , but alot of the time account issues are not their remit.

they can of course make notes of what they see here and bring the points up at weekly meetings, and if it s a feature needed or redone thats what usually comes from those meetings.

but another team has to design and implement those changes.

unfortunately when it comes to finance matters it is a waiting game once the initial case is opened. i.e. message to partner support triggers a case and trackable.

i will say that finance teams are not one team and not same hours or days as Partner Support are , they have a mountain of case to get through, and covid didnt help with the back log it made it worse.

kind regards