Yes there have been a handful of these posts over the last 12 months.
And as per the BdC guidelines and procedures, unless the Guest breaks the feedback rules,, there is nothing you can do but message the BdC Partner Support to see if your claim qualifies to remove it, but there is no guarantee.
My recommendation is to be firm but fair in wording when you reply to it, so as to clarify their misinformation, and misconceptions.
So that someone else reading it later can see you did everything for them but they were being difficult and unruly when they stayed, without justification.
Kind Regards,
Be Safe, Be Well
Reminder your profile here is missing your listing link, please add it.
First block out the entire calendar either bulk edit 12 months ahead as CLOSED for each room type or use the Open CLose Rooms menu .
Contact each Guest to avoid relocation invoice, directly. Just keep it simple, and say Business No Longer Operating Due to COVID19, and you need to cancel their booking and if any thing prepaid, it will be refunded in full. They just need to acknowledge the cancellation notification in their inbox that will appear shortly.
Now go to their reservation details page, and on right pane click Request Cancel, then option 2. As you have contacted the guest already, they just need to click on a link in the notification the system will send them.
Once you see the status change and or a system notification saying Guest has confirmed cancellation.
Now with all bookings cleared, you can 'End My Partnership' as follows:
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose TERMINATE
Then follow prompts
Those 6 steps are the official quickest way to close account off, once you have your ducks in a row.
Kind Regards,
Be Safe, Be Well
Message or Call BdC PartnerSupport
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
HI Kebun Kita Bali
eh volia, all done :)
Message or Call BdC PartnerSupport
Kind Regards,
Be Safe, Be Well
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Message or Call BdC PartnerSupport
Kind Regards,
Be Safe, Be Well
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Hi stassia
As far as I know you cant, but you can use the Report feature under the reservation page, and send photos etc. and the options to:
Message or Call BdC PartnerSupport
Kind Regards,
Be Safe, Be Well
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Hi Achilleas Fotsis
Snooze property for 2 years is not realistic, you should simply delist.
I think you can snooze for up to 6 months or 12. but 2 years is doubtful.
How can I remove a property or end my partnership with Booking.com?
Those 6 steps are the official quickest way to close account off, once you have your ducks in a row.
Kind Regards,
Be Safe, Be Well
Message or Call BdC PartnerSupport
Hi Andrea
Yes there have been a handful of these posts over the last 12 months.
And as per the BdC guidelines and procedures, unless the Guest breaks the feedback rules,, there is nothing you can do but message the BdC Partner Support to see if your claim qualifies to remove it, but there is no guarantee.
My recommendation is to be firm but fair in wording when you reply to it, so as to clarify their misinformation, and misconceptions. So that someone else reading it later can see you did everything for them but they were being difficult and unruly when they stayed, without justification.
Kind Regards,
Be Safe, Be Well
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Hi Agriturismo I Bonsi
Reminder this is only Partner Hub not BdC Partner Support Team.
We cannot assist with account related issues.
Message or Call BdC PartnerSupport
Kind Regards,
Be Safe, Be Well
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Hi Jyotishman
Officially the system will detect it and refund the difference automatically.
This happened to me once before in 2020.
Message or Call BdC PartnerSupport
Kind Regards,
Be Safe, Be Well
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile
Hi Siobhan,
Here is a definitive list of steps:
Those 6 steps are the official quickest way to close account off, once you have your ducks in a row.
Kind Regards,
Be Safe, Be Well
Message or Call BdC PartnerSupport