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When I joined this communication platform I was under the impression you worked for booking.com. However, was informed by booking.com you do not. I have not been too happy with the advice you have been giving other hosts.
Advice should be helpful and honest only.
Hi Dorothy, it was 13 weeks in the end which I gather is average time.
Though we are still owed payments from over 2 months ago… I’ve started getting bookings again which seems unfair with booking.con still freezing payments. (This is the same with other people who have finally been opened to be told their payments are still frozen).
Yes is it crazy. I think they need to be more honest with hosts on the frozen payments so hosts can plan ahead. It’s simply unfair as well as illegal.
After threat of legal action they finally opened us up last week. All in all there was no apology, no location verification, and monies owed for stays over 2 months ago are still outstanding today. Suffering badly from covid currently but once better I’ll start legal action on the monies owed too and let you know how I get on. The only upside is that I discovered Airbnb - they have been great in helping us establish on their platform (and pay money to us promptly!)
BrookAve - as you very well know, a very high majority of people have followed these steps many times over 2-3 months….you keep telling people to do….
It is giving people false hope it will be sorted.
I wish people representing booking.com were a bit more honest, sympathetic… and stopped telling people to wait and just said the truth. Imagine your wages being stopped for 3 months whilst working hard..?
We all know new people reading this will not get it sorted fast for months. People need to know the truth so can find work alternatives. I actually believed your posts and that things would get sorted soon if followed your instructions. If someone had told me the truth however, another job could have been found! V unprofessional.
“BrookAve” is a partner and “ kindly” trying to help? Saying “wait your turn” is hardly being kind?
Being told to “wait your turn” is clear this person is just taking pleasure from many people not getting paid their wages for months and months after work they have done. Totally unprofessional.
I did this 9 and 10 weeks ago…. and got no response!!! I’ve already followed this.
Brook - “wait your turn”. What sort of response is that when I’ve already done what you have said 10 weeks ago? I’ve been frozen for no reason for 10 weeks. I am owed thousands of pounds from your company illegally. And your response is “wait your turn” and you provide actions to help that I already did 10 weeks ago??
Yes - we are now getting business via air bnb. Which we’d done it sooner!!!
We are nearly 10 weeks and have followed all correct procedure.
Hate to say it but no one at the company is looking into it. The only way to get it sorted is legally. It’s just annoying to have to do that. (We are owed thousands).