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Hi, it is very hard to equate treating your guest to your positioning or ranking in booking.com page. The positioning has a mind of its own and I find if you contact your marketing manager and make valid complains, your positioning can improve.
We treat all our guests as best as we can. But some are thoroughly obnoxious and no matter what you do, they will find ways to make complains.
The best is to just treat your guests the way you want to be treated when you stay in another hotel. Do what you think is best and from your heart.
Hi Lee, yes our small resort is a 3-star. If you do decide to pop in, let me know. My email is email@example.com. Will give you a special rate. :)
Thank you Martin.
Hi Lee, I am from Kanchanaburi, Thailand. My hotel is Thai Garden Inn.
You are welcome. Where is your hotel based?
We use either an electrical hotplate or candles below our serving trays. For rice soup, we use an electrical hot pot. The eggs, however, is cooked on order at our egg station.
We serve a buffet for breakfast now. We started with a simple choice of bacon and eggs and toast, coffee or tea and moved to a wider selection of 6 different menu choices and now we offer a buffet. Still, there are people who complains about the breakfast choices. Guess there is just no pleasing everyone.
It is not through booking.com. You will have to find a merchant banker in your country that provides online credit card facilities for you. Otherwise, you might want to also think of paypal - although this still depends on whether the guest wants to pay you or not. But at least you will know if they do not pay within the time frame you stipulate.