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It's not a common thing in Ireland or the UK (England) but it is in most parts of Europe as I use to do a lot of travelling through Europe (driving) and it was very common that I'd have to hand up my passport at check in and I'd get it back when I check out. Maybe some of you who are having problems with guests could ask for their passports or drivers license ...photo ID ?? Maybe if they know you have their passport or drivers license they may think twice about trashing the place, as well as having a deposit/bond. Just a suggestion.
With the B&B so busy I have many a time asked my hubby...pleaseeeeeee can I do just ONE MORE extension, just a little extension, a very small extension pleaseeeeeeeeee!!! He looks at me very cross and says..NO MORE EXTENSIONS, NO MORE BUILDERS and knowing you it'll be a 3 story extension!! I just look down and sad and say...well not a 3 story, maybe a 2 story. It's around that time he walks away and wont talk to me HA-HA-HA-HA
I renovated my home 6 years ago, it was a big job. But I've since renovated 2 other houses for let, one for students and another for non-students on a long term let, I finished it last week but it took a year to do. One thing I quickly learned with regards to students (young people) no girls !! I wont allow girls to be tenants, they trash the place but nothing like what happened to that landlord in Belfast Northern Ireland. I think the mother who made the reservation should be held accountable, after all..she made the reservation.
I would suggest that landlord change his policy to an age limit, maybe 18 or 21 yrs old and no un-accompanied minors as under 18 yrs old is considered a minor. And ask for photo ID when they check in and photo copy their ID. I've traveled all over Europe (driving) and any where I went asked for photo ID and in most countries in Europe, they hold onto your passport until you check out.
I saw that in the paper today, I was shocked and felt so sorry for the owner of the property. To be honest, in my humble opinion...why on earth would a mother make a booking for her 16 yr old daughter to stay in a place on her own never mind the child inviting so many ''friends'' to the place that resulted in them trashing it and totally destroying it. I saw the pictures and OMG they really did a job on the place, it's totally out of commission now and to be honest, I'd say it will take a lot more than a month to fix the place up as I'm no stranger to renovating old houses for long term lets, I just finished one and it took a whole year to do. I said to my husband...that's it, I'm NEVER renovating a house ever again, I'm done! He just continued reading his paper and with out looking up he said...yah, that's what yah said last time!
No Michael...trust me hun, she was the guest from HELL !! LOL But I googled her name and any where she stayed she left a bad review every where so I took comfort knowing I wasn't the only one. If you were lucky she'd just leave you a 1 star and no comment, but she wrote a book on me LMAO I never answered her review. As they say...let sleeping dogs sleep ;)
Katerinka12 - yes with TripAdvisor, you can leave a comment with out ever having been there or have ever made a booking there and in some cases...with out ever having been to that country...strange but true. And I dont think those reviews ever come off.
Glassworks...no she was as ugly as sin lol But I'm not that way inclined anyway, even if she looked like a super model.
Martina ...There was a big thing in the News about 2 or 3 years ago where TripAdvisor was onto people who had multiable accounts and were leaving lots of reviews (good or bad) for the same place and it turned out they were either staff or friends of the establishment and in a few cases ...guests who just left a mean nasty review in the hopes of getting a FREE stay as an apology from the owner.
One restaurant owner in Dublin Ireland got a very very nasty review a good few years ago and he took the person to court where it was then the guest said he only left the nasty review with the hopes of getting a free meal from the owner of the restaurant, needless to say he didnt and the judge fined him quite a lot of €'s LOL So thankfully it back-fired on him lol
It happens to us all, aww heck I was accused of walking into a bathroom while a guest was in the shower and what she said in her review was so not true, of course I told b.com at the time it was all lies but they would'nt listen and let her review go ahead and be online. Regardless if they are good or bad reviews, once they are 2 years old they automatically come off your review page...so you only have 1 more year to wait to get rid of that nasty review. I totally agree with you, b.com should help us more and listen to us but they dont. They favor the guest more than us. And if b.com is reading this...well honey..it's true!!
Glassworks...just rise above it and dont let it get you down, we have to be very thick skinned in this business. I was use to dealing with the public in my previous occupations but in this hospitality business, people (guests) can be very nasty indeed. We do see some good people but when they turn nasty it can be very scary at times. Another time I had 2 women staying and DANG they scared the you know whats out of me!! I was glad when they left the next morning, I reported them to b.com and thankfully b.com did block them from ever making another booking at my place, but if any of the nasty ones come back...I wont let them in as by law in my country..I have the right to refuse admission.
So chin up... :)
When someone phone's me for a booking out side of b.com, if they are checking in that evening or the next day or the following week or month, I always take their credit card details and send them an email confirmation of their booking. They can pay cash or card when they arrive. But I'll pre-authorize their card before sending them an email confirmation of their booking. If their card is declined, I'll politely let them know by pretending I took their card details down wrong and ask them to repeat it, if the card fails the second time...I dont let them stay. If they leave and I find they caused damage or a huge mess or anything missing, I'll charge it to their card, but thankfully I've never had to charge a guests card after they left.
I think you should call the police as I'm sure there is CCTV in the marina.
Sorry for your troubles but you may end up never getting paid from someone like him, so put it down to experience.