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I was "offered" the opportunity to join the preferred partners program - but my commission would then be 18%!!! Where is the benefit for me? We're a really small family run guest house, we have to watch our expenses closely. I did join the genius program, boy was that a mistake, I learnt the hard way :( Email them via your inbox on the extranet and ask them for receipt of your request and call them too.
I agree Bennie - a commission and a genius discount takes away hard earned revenue. 50% of my booker's are from the genius program. I deliberate monthly on whether to discontinue with the program :(
Good luck - on the flip side - we had a couple this weekend who so enjoyed their stay with us, She bought me a bunch of flowers to say thank you :)
I know Graham, I feel like Gary - I take a negative review personally - I need to get over myself :(
It's so frustrating that a guest can write anything in their review and you as the host, who has gone the extra mile to make their stay fabulous, does not have the right to answer truthfully, but abide by the guidelines of booking.com, unfortunately the customer is NOT always right and is NOT always honest about their stay.
When you book an airline ticket, before completing the reservation a pop up asks "do you want to rent a car/ take insurance" Why can't booking.com have a pop up that asks the guests what time will they be arriving, surely this is simple enough? There could also be a pop asking if the guest would like to make a dinner reservation in the BnB/Guest House/Hotel. Guests want to be taken care of and we the owners want our guests to feel welcome and special.
I am astounded by guests who arrive at 11.00 am to check in and when you politely tell them check in is at 3.00 pm there standard reply is "oh I didn't know"!!! These are not first time travelers, they are aware for sure that check in is usually in the early afternoon. Anyway, I offer to store luggage or check to see if their room is ready. I think a pop up message for each guest is a brilliant idea.
I agree with Anton - I'm new to booking.com and to perfectly honest I am blow away by the emails and suggestions I get from you, they've been so helpful - I know I pay you commission and it's business but i do feel "looked after". I would really appreciate feed back by old hands and not re-invent the wheel per say.
So yes - I look forward to a positive forum.