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In the Property > Policies > Guest Requirements > Edit > "Do you want guests to enter their home address when booking" question DOESN'T work fully as the Town information is not reported to me when I get a booking. Also see Guest Information, there is a question there that asks "Can guests book without providing address details?" but as I said before, NO, NONE, NADA city information is relayed to me when a booking comes in.
Booking.com isn't chasing after someone to pay or the get the correct information so I request it up front or no booking is accepted.
This is what I receive from Booking.com.
No State or true country. I say TRUE country as I've had it list a country based on the zip code, but if the zip code is entered in wrong then it's not usable. I NEED the other info listed on a previous posting to exclude the riff raff and give me the info I need to run my place.
I don't know if it's changed, but in the past I would receive C/C's without a 3 digit code. I've learned to demand a code and then I pre-autherize it before I accept it or it'll be rejected IF it didn't come in the original booking.
Some lessons have been hard learned.
Wayne TGH B&B Owner
New to the linking idea. What is needed and how much does it cost to do this linking. I use booking.com, Expedia.com, Hotel Bonanza and Webervations right now and want to add Airbnb.
PS I use a photo of my B&B as you can't even tell it's me in a close up photo.
What I do is push their emailed reservations to my phone so I have their contact info handy, but with foreign visitors it's been very difficult to get in contact with them. I've found the sooner I get in touch with a guest the better chance I get a response. In 11 years of running our B&B we've had only one guest sitting on the bench waiting for us to arrive.
Booking.com is very insensitive to the little guys that don't have a front desk manned 24/7. As best as I can tell they don't make ANY provision to ask the guests specific questions at the time of booking. In fact they prefer to ask as few questions as possible as not to make the person booking feel like they are getting the third degree integration and possibly not book through them.
Here what I need to know from every guest.
I've had pretty good results the faster I get this email sent to them as they are still in the booking mind set.
That's scary that Google is asking for a photo also. They are gathering too much info on you as it is and now a photo. Their photo recognition ability is one of the best in the world so they can use your photo and compare it to all the photos that posted on line and make a portfolio on everywhere a photo of you exists. That's frightening to me.
See my photo is my B&B not me. Pottsofflemingate has a pretty good looking photo of him/herself on this site so you should be careful.....
Case in point Lou,
I want to follow the conversation but I don't understand what "Myperpignan post" or what the heck does this "However, I am not using these "Things" the U.S. President is to proud of..." mean?
This is to Lou Borchers
You have a lot to say, but somethings are hard to read or understand clearly. May I suggest one thing. Write what your going to post in a word processor or as an email and re-read it before you send it. It's hard to follow what your saying some times and at other times your jumping to things I don't know what your writing about.
Record me as not liking what Booking.com is doing about not allowing a response to an anonymous review, if Booking.com is going to keep them. I prefer they didn't allowing them at all.
Just because they can do this doesn't mean they should.
So is booking.com keeping a tally? How many are for it and how many are against it?
Mackers, Your comments is all over the place, it was putting multiple thoughts together without a clear statement of what you want. I had to re-read it a few times to understand what you want. It's best to bullet the highlightable points such as:
Booking.com allows anonymous reviews, but:It doesn't allow the B&B owner to address the issues if we don't know whom or when a poor review comes in.
Somethings are beyond our control; location, weather, power outage or the skunk smell in the air.
A guest could be asked to keep down the noise to respect the other guests and they take offense to being told to keep the noise done.
There could be facility problems such as a leaky faucet, but if you don't know what room the guest was in how can you track down and repair that issue.
Booking.com knows whom these people are, they just choice not to release that info to us.
Booking.com doesn't allow responses to anonymous reviews. So how can the hotelier tell whomever has done the review or others that are just reading it that the issue has been resolved, fixed or they don't have control of the weather?
and many more....
Please stand with me as I fight the inequalities of these one sided reviews that Booking.com allows. Wayne