If you are having issues with an overbooking, it would be best to reach out to our customer service team that will be able to assist you further. We support a number of languages, so please let us know if you'd like to chat to us in your preferred language. To do so, you can reach out via the Extranet -> Inbox -> Booking.com Messages.
As for the availability and rates, please ensure that you have checked these via the Extranet -> Rates & Availability -> Calendar. Alternatively, if you are using a channel manager, double check that everything is set correctly there.
Thank you for your question. My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for 3 years and worked across a number of teams.
We currently have two programs that may suit your needs:
Visibility Booster: a chance to boost your visibility wherever and whenever you choose to. By using this tool, you can adjust the commission you pay and see what increase in views you can expect.
Preferred Program: this is an exclusive Program that gives greater visibility to our top 30% of partners. In order to join, partners must meet a set of criteria, however once a member of the program, you can expect a big boost in bookings in return for a small increase in commission.
Thank you for your question. My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for 3 years and worked across a number of teams.
Currently it is not possible to upload a video of your property on Booking.com.
You can check out our photo guide here to ensure that your property is well presented.
It's great to hear that your property is work-friendly! As with the special badge, this is not live yet. However when this does go live, you should receive communication.
Thank you for your post. My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for almost 3 years and worked across a number of teams.
You can track and improve your visibility by visiting your Visibility Dashboard found int he Analytics tab of the Extranet.
Ranking and visibility on Booking.com is influenced by a number of factors including your property's performance, your competitors' performance and the changing demand in your market. The way a guest searches also influences the ranking due to which filters or sort options they use meaning that your property can appear higher or lower in the search results.
We have other features and tools that can help boost your visibility:
Genius Programme An exclusive programme that brings you closer to our most frequent bookers. Your property gets a special Genius tag, a ranking boost and better visibility in search results on our website. Learn more.
Preferred Partner Programme An exclusive programme that rewards our high-performing properties with a special ‘thumbs up’ badge of approval alongside extra visibility in search results on our website. Find out more.
You can find out more about visibility and ranking on Booking.com below:
In order to set up this restriction, you will need to reach out to your account manager by sending a Message via the Extranet -> Inbox -> Booking.com Messages -> Compose new message.
Hi Farid,
Thank you for your enquiry.
If you are having issues with an overbooking, it would be best to reach out to our customer service team that will be able to assist you further. We support a number of languages, so please let us know if you'd like to chat to us in your preferred language. To do so, you can reach out via the Extranet -> Inbox -> Booking.com Messages.
As for the availability and rates, please ensure that you have checked these via the Extranet -> Rates & Availability -> Calendar. Alternatively, if you are using a channel manager, double check that everything is set correctly there.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi there,
Thank you for your question.
If you are looking to reopen the rooms, you will need to do this via the Extranet -> Rates & Availability or Calendar.
Otherwise, if you are using a channel manager, you will need to open the rooms on your channel manager.
If you have any other questions, you can reach out directly to us via the Inbox Tab of the Extranet.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi Gaurav,
Thank you for your question. My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for 3 years and worked across a number of teams.
We currently have two programs that may suit your needs:
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi Denisa,
Thank you for your question. My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for 3 years and worked across a number of teams.
Currently it is not possible to upload a video of your property on Booking.com.
You can check out our photo guide here to ensure that your property is well presented.
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi M Adamopoulou,
It's great to hear that your property is work-friendly! As with the special badge, this is not live yet. However when this does go live, you should receive communication.
Kind regards,
Tiffany
Booking.com Account Advisor
Hi Zubeen,
Thank you for your post. My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for almost 3 years and worked across a number of teams.
You can track and improve your visibility by visiting your Visibility Dashboard found int he Analytics tab of the Extranet.
Ranking and visibility on Booking.com is influenced by a number of factors including your property's performance, your competitors' performance and the changing demand in your market. The way a guest searches also influences the ranking due to which filters or sort options they use meaning that your property can appear higher or lower in the search results.
We have other features and tools that can help boost your visibility:
You can find out more about visibility and ranking on Booking.com below:
If you need us again, we're always here.
--
Tiffany L.
Booking.com Partner Services
Hi Ruth,
Thank you for your question.
Offering three villas on one listing allows guests to choose a villa that best suits their needs and wants.
If you are looking to promote a particular villa, then you can use our promotion centre. To learn more about promotions, you can visit the link below:
https://partner.booking.com/en-gb/solutions/promotions
Kind regards,
Tiffany L
Hi Shilohnoone,
Thank you for your question.
In order to set up this restriction, you will need to reach out to your account manager by sending a Message via the Extranet -> Inbox -> Booking.com Messages -> Compose new message.
Best regards,
Tiffany L