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Tough call to work out..what scores are your competitors getting? And how are reservation numbers? Top scores don't always equate to increase numbers of guests..what brings guests into your area.? Contractors and reps want a warm bed and big breakfast with fast service and do not worry about your review scores...Who are your customers??
Cringe-worthy memories of first guest..treated the first guest like a lab specimen. Learnt my lesson now but painful memories!
I agree with previous comments..I particularly like the "Your Room is Ready" button on the Pulse app. As soon as each room is clean and prepared I send off the Ready message, it's a nice touch and warms the guest relationship just prior to arrival...plus is a double check on ETA etc.
Nicola, 9.6 is a great score..I doubt if another few points up will impact your guest numbers to any great extent. There are hotels near here with scores of 7.6 that still get plenty of guests..enjoy your current success !!
Hi Coolspratt, Do you collect breakfast orders at night? I suspect you work in a similar way to myself, I will take your idea of the grapefruit as a starter, do you grill it or serve it cut and fresh?
Hi Tracey Collier, you sound very organised, we are a small BnB based on a farm, I would have nightmares preparing for large groups unless it was the breakfast was served as a buffet.
Hi Post, aren't there competitive issues sending your guests to a nearby hotel?
Thanks for your replies and insights, really illuminating. Breakfast is a key service for us and the best time to get to know the guests and make an impression.
Thank you , love your idea of serving breakfast in the bedroom, not something I have explored.. I can see many advantages for both you and the guest
Apart from FIRE regulatory notices I do not post any rules, I think doing so projects a bad image and places the establishment in a poor light I think an establishments marketing can attract guests that fit a profile and dissuade others.
I warn guests which of the farm animals are not sociable and recommend they do not enter a field unsupervised ...and on the yard, defiantly do not get eye contact with our black turkey... but that's all done in conversation
We get guest that arrive early, mostly at weekends, I send them off to meet the animals, we are a farm, and that's usually why they come early. When the room is ready I let them in. Its my opinion that guests should never see the room until its been serviced and looks its best, first impressions are what drives great reviews. Even if it is raining, no one gets in until the room is pristine,.