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Our reservations are on a non refundable basis, so the rooms can be charged when the booking is first received, even with VCC.
However I object to BDC earning more money from me than necessary, so have turned off the VCC payment method.
No C L Lodge, Booking.com can't make you accept guests for free or force you to give them breakfast. ....you need to check your booking terms and conditions and update them accordingly.
A property that we stay at has a notice on the door to the effect that if you are a BDC customer, We sent you an email a few days ago, please check your email for the door codes. Any problems please phone......
Btw......you could let BDc know that you have concerns about this reservation...they should contact the guest on your behalf
Do not cancel the reservation. You have done what you can to deter the guest. I would not add a suction cup handle....they don't always work ! Nor add any short term.facilites... my mother is a wheelchair user, so I speak from experience.
It's potential guests holding available rooms whilst they weigh up their options.
I've done it myself when I can't make an immediate decision on a property.
Ok. so the most you can be liable for is the difference between the cost of your accommodation and the accommodation actually used., £405 is a huge difference!
Harry & Jules
Have you received payment for the original booking?