Hi Alison this is truly shocking but unfortunately nothing new. May I suggest when your guest arrive on Friday you tell them that Booking.com have not paid you and refuse to give you a reason why and under the current circumstances if the guest want to stay they must now pay you and deal with booking.com for a refund.
Hi this happened to me so I just charged the guest as though he was an independent booking (not booked through booking.com)because the cancelled booking can not be retrieved.
Hi, If you do not have a credit card terminal then you should not be accepting payment via the virtual credit card.This method of payment allows guest to pay BDC on line then BDC send the virtual card number expiry date and CCC code just as if the guest was booking direct with you.Call BDC support ASAP and ask them if they can pay the money direct by bank transfer into your account furthermore you must go into your extranet and disable the ability for you to accept the virtual card bookings.
You process the card by inputting the details held in the extranet by the customers booking.You can only do this from the day your guest arrives and not before
The proof is you have the booking, the bookers name address telephone number card details it is the bookers responsibility to show proof the transaction is fraud or made by another person committing fraud.with what you are saying EVERY on line transaction made everyday around the world could be called in by the person making the transaction by telling lies.Your CC handler obviously does not have your best interest at heart.
It is up to THE GUEST to prove by providing evidence to substantiate what they are saying.The guest must prove that another person inputted their data into the computer to make a booking. Can you imagine if everyone used the excuses you are using to get out of paying or abiding by terms and conditions.
People use credit cards constantly to reserve flight accommodation etc. once they tick they have read the terms and conditions then they are liable for any charges. Happened to me few years back guest complained they had been charged cancellation charges even though they agreed to my terms and conditions.My CC handling agents Worldpay asked me to show the information and proof I had which I did BINGO Worldpay states you have charged the guest according to your terms and conditions and they would be breaking the law to make up a false story to why they had been charged just to get out of paying.
Hi Alison this is truly shocking but unfortunately nothing new. May I suggest when your guest arrive on Friday you tell them that Booking.com have not paid you and refuse to give you a reason why and under the current circumstances if the guest want to stay they must now pay you and deal with booking.com for a refund.
Hi this happened to me so I just charged the guest as though he was an independent booking (not booked through booking.com)because the cancelled booking can not be retrieved.
You can stop the virtual card yourself by following the instructions below
Go to extranet
click on property
click on policies
Where it says guest payment options click on it
Allowing guests to pay online CLICK NO
If this option is set at default by BDC then you should call them and let them no you did not agree to this
Hi, If you do not have a credit card terminal then you should not be accepting payment via the virtual credit card.This method of payment allows guest to pay BDC on line then BDC send the virtual card number expiry date and CCC code just as if the guest was booking direct with you.Call BDC support ASAP and ask them if they can pay the money direct by bank transfer into your account furthermore you must go into your extranet and disable the ability for you to accept the virtual card bookings.
You process the card by inputting the details held in the extranet by the customers booking.You can only do this from the day your guest arrives and not before
The proof is you have the booking, the bookers name address telephone number card details it is the bookers responsibility to show proof the transaction is fraud or made by another person committing fraud.with what you are saying EVERY on line transaction made everyday around the world could be called in by the person making the transaction by telling lies.Your CC handler obviously does not have your best interest at heart.
It is up to THE GUEST to prove by providing evidence to substantiate what they are saying.The guest must prove that another person inputted their data into the computer to make a booking. Can you imagine if everyone used the excuses you are using to get out of paying or abiding by terms and conditions.
People use credit cards constantly to reserve flight accommodation etc. once they tick they have read the terms and conditions then they are liable for any charges. Happened to me few years back guest complained they had been charged cancellation charges even though they agreed to my terms and conditions.My CC handling agents Worldpay asked me to show the information and proof I had which I did BINGO Worldpay states you have charged the guest according to your terms and conditions and they would be breaking the law to make up a false story to why they had been charged just to get out of paying.