This new sign in process is so cumbersome. Five screens to get into Extranet is silly. IE does not remember passwords in this format and I have to keep looking it up.
I completely agree with you Vince. I have noticed that anonymous reviews in the main are bad reviews that guest wont put their name too.
I recently had a guest who originally booked for one night 4 weeks ahead of time then wanting an extra day two days before there stay. Unfortunately I could not accommodate him. I tried to find somewhere else, but Christmas time is just about impossible. Guest was upset that I could not accommodate. My average score is 9.2 and this guest gave me a score of 5.8 lowering my total score to 9.
Booking.com should see this discrepancy and remove these scores especially with no names are attached.
This new sign in process is so cumbersome. Five screens to get into Extranet is silly. IE does not remember passwords in this format and I have to keep looking it up.
I completely agree with you Vince. I have noticed that anonymous reviews in the main are bad reviews that guest wont put their name too.
I recently had a guest who originally booked for one night 4 weeks ahead of time then wanting an extra day two days before there stay. Unfortunately I could not accommodate him. I tried to find somewhere else, but Christmas time is just about impossible. Guest was upset that I could not accommodate. My average score is 9.2 and this guest gave me a score of 5.8 lowering my total score to 9.
Booking.com should see this discrepancy and remove these scores especially with no names are attached.