Thank you. And yes why only hotel have to suffer. For airline, not all airline that allow full refund. Why customer never complain about that. Why Travel agent not force airline to refund to their customer. Why only hotel?
Barry Reilly I do understand your point that we should help ourselve by contact customer directly.
To be honest this is a good idea from you. And I took your advise and already ask my reservation team to start working on that. Once again thank you for a great tip.
@info I totally understand as I manage several hotels as well, and we have huge number of online booking. I understand that it difficult and take lot of time to contact all guest but if we can
But in other hand, we as hotel partner have to shout out (very lound) / send strong feedback to Booking.com. So in the future we hope they can think harder with better solution than this time. As it will benefit for both Hotel and Booking.com partners.
Thank you. And yes why only hotel have to suffer. For airline, not all airline that allow full refund. Why customer never complain about that. Why Travel agent not force airline to refund to their customer. Why only hotel?
I give you 100+ like
Thank you for your feedback, I agree with you. Booking.com should start to care us more and more.
Yes this is why we have to stay together and send all feedback to them. Thank you for your feedback.
Thank you for feedback. and yes we as hotel partner have to stand out and feedback to BDC.
Barry Reilly I do understand your point that we should help ourselve by contact customer directly.
To be honest this is a good idea from you. And I took your advise and already ask my reservation team to start working on that. Once again thank you for a great tip.
@info I totally understand as I manage several hotels as well, and we have huge number of online booking. I understand that it difficult and take lot of time to contact all guest but if we can
But in other hand, we as hotel partner have to shout out (very lound) / send strong feedback to Booking.com. So in the future we hope they can think harder with better solution than this time. As it will benefit for both Hotel and Booking.com partners.
Ilaria - Community Manager Laura, Community Manager Sergei - Commu…and all community team, I would like to ask all of you to make sure that you send all these feedback to your revelant team. Thank you.
Barry Reilly Thank you but I still do not understand why only have to loss. Why Booking.com not support us.
Barry Reilly Thank you for sharing this idea.