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I have experienced these frustrating fake bookings as well, especially from China. Imagine, it takes 2.5 days to fly from China to Uruguay for a booking of one night!! Phone number and address invalid, messages not answered, not able to cancel reservations on my part, what to do??. The only automatic response I obtained from BK was to request a credit card number. Why bother if they won't check for its validity?
As all of you, I don't know what to do except to make pressure through collective action. Maybe through this forum we should come up with ideas about what to do in case this happens and BK does not protect us, e.g.:
1. Ask BK to take on some responsibility for these fake bookings that arise from their not checking guests' identity and reservation data. They could either pay us for this or discount us some amount in future bookings. Somehow we need a refund on rooms that we did not sell due to 'fake occupants' 'verified' by Booking.
What do you think?
Hi, I will summarize Karin's question that is also my own. In May I've been receiving 'ghost bookings' from Chinese guests that never materialize. Their phone numbers and addresses are fake and they do not respond to our messages. The automatic response we have received from Booking is to change our payment terms and require a credit card, which has not worked since we can only do this for future guests and are not willing to do so at the moment. Could any of you help us? Does anyone know how to get help from Booking??