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Leandri Klopper
Hi! I'm part of a large Hospitality company that have been leaders in the industry for 25 years. They own and operate holiday resorts right accross South-Africa. I've been in reservations for +/-3 years, before that I was a puppeteer. I'm very enthusiastic in assisting families confirm a well-deserved break where they can make holiday memories. I have every confidence in our resorts' ability to provide quality holidays. Using Booking.com, we hope to gain more international guests. Kind regards.
Heya
Yes, just go to your Extranet - > Property -> Room details.
You can edit it there.
Best of luck!
Hey there.
Hope you came right. Not sure what "orange" normally indicates for you?
Hey.
Go to your extranet - > Property - Policies.
If you look at Credit Card Exceptions. Make sure all of them are unticked.
Then you should only receive bookings With a credit card loaded.
Hope this helps.
Hey Romney,
You can just give Booking.com a call for assistance. Or send them a message via the Extranet.
Best of luck
Hey Gina,
I understand where you are coming from. Communication is a pain.
But, if you search the forum you will see a LOT of information on Communication prior to occupation. The partners have come up with several hundred ideas about how to ensure a Clear message is received by the guest about what exactly to expect. There really is many awesome threads.
Heya,
Very interesting thread I must say.
I've actually reported guest misconduct on more than one occasion. And it is Always quite entertaining to wait and see 1. How Booking.com gets in touch with us, and 2. How they ask us what happened. Because sometimes there is only an Email "We are sorry something went wrong, can you send us evidence and details" which is the çowards way out. I prefer that the standard operating procedure must be an immediate Phone Call. Get the verbal story so that you can know what to ask for.
I personally used the report button only to make sure the Guest has the record on their name, or block the guest from booking with us again. And the Booking.com client relations team that deal with this is always happy to hear that I just don't want any further bookings from the guest. What scares me is that they then don't ask for evidence... so I sometimes wonder if they did take any action on their side against the guest?
I want to see a bit more Structure. A Standard Operating Procedure that you can follow up on. First there is the call, then there is the email with the incident report and then they must take action and provide the property with Feedback as well as ask if the matter can be signed off.
Hey ,
It seems that everyone is busy getting ready for the peak season. :-P
I'm not new here, but two replies is better than one.
I'm Leandri - Pretoria, South-Africa.
We have several Luxury Holiday Resorts listed.
By listing on Booking.com we were looking for international guests. Turns out the platform didn't help much for that but was an Excellent tool for getting our large properties full. I have reached out a few times to learn more about GeoRates and also the Genius Country Rates, and I am waiting in great anticipation for feedback to see if we can start using Booking.com for what we initially wanted.
Keep smiling :-)
Hi Don,
Interesting that I haven't heard of one or two of the platforms all of you are using.
Booking.com has become such a valuable platform for us that we hired another employee to help us with the bookings that come through from there.
I am all for Growth and Developement in the sense that they try to find better ways of doing things, but I must say... it feels like every time I understand something they change it. Such as the Calendar. What I do like about their ever growing/changing way of doing things, is that we have seen an increase in the amount of bookings per property. They're certainly doing something right.