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Helen Kopnina
I am a Russian-born, US/Dutch citizen, working as a lecturer at Northumbria University in Newcastle, UK. I often travel with family or friends. We like to travel anywhere between Kazbegi in Georgia to Calcutta in India and Lapland in Finland - mostly backpacking and staying with locals. Welcoming as a host
booking.com now allows risk free cancellations on bookings with strict reservation policy, so the guest can cancel an time and hosts does not get paid and lose other potential guests as reservation is closed until cancellation is processed. The guest pays booking.com commission, host gets nothing. See for example reservation ***
I would like to request that my strict reservation policy is re-instated and that I am compensated for cancelled reservations.
still the same situation, the support is unreachable, or promise to call or write back but don't!
That's the whole problem - I did not get any response from support except for every time the same automatic message that somebody will respond within 2 days.
I have contacted booking.com representatives for weeks - I am not being paid for reservations I have not canceled myself - nor did I allow free cancellation after a special grace period due to corona (I have strict cancellation policy), I keep getting replies: "we have forwarded your message to a specialist and they will reply within 2 days" for over two weeks, nobody has replied!!!!! What to do?????
I have contacted booking.com representatives for weeks - I am not being paid for reservations I have not canceled myself - nor did I allow free cancellation after a special grace period due to corona (I have strict cancellation policy), I keep getting replies: "we have forwarded your message to a specialist and they will reply within 2 days" for over two weeks, nobody has replied!!!!! What to do?????
I have contacted booking.com representatives for weeks - I am not being paid for reservations I have not canceled myself - nor did I allow free cancellation after a special grace period due to corona (I have strict cancellation policy), I keep getting replies: "we have forwarded your message to a specialist and they will reply within 2 days" for over two weeks, nobody has replied!!!!! What to do?????
booking.com did not pay me for any cancellations for a month already! I have contacted them three times in the last few weeks and every time I received this automatic reply "We have forwarded your message to a specialist on this topic. They generally respond within 2 days. Nothing else is needed from you in the meantime." and then no response!