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Какие бы цели вы ни ставили, наши решения помогут вам добиться успеха на Booking.com.
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It very much depends on the circumstances, you can usually negotiate a happier outcome.
In more extreme cases let the guest know you can also report them, tell them they can be black-listed ;-) .
You also have the right of reply, assuming a written bad review, where you can set the record straight with cold facts only, no emotion.
Tienes una oficina local?
Busque en su centro de mensajes de extranet por el número de contacto.
Who advised you (dept.) "that couldn't be bookings until I got my code."
Your listing is live as soon as you hit the button after completing your listing. The code comes later, only if you don't enter the code or it doesn't arrive within a certain time (4 weeks?) your listing will then go inactive.
IMHO you should pull out all the stops and be as ready as necessary for the bookings you have received, just let the guests know other parts of the premises may be less ready.
You'll need to change your booking policies to require at least a non-refundable deposit at time of booking AND have a system where you can actually take that money remotely.
Fake bookings will 99% disappear. (just the odd fake card remaining which you cancel anyway)
Only 3 years here but it's BDC that lets us down in the low season. The other main OTAs, most especially Expedia group, provide a reasonable amount but BDC drops off the map. Having said that in low season direct booking is the most productive. This all reverses in high season.
You said what I was thinking pibomarco !
The layout alone could well instigate this.
Should really have dumped the 4 x smiley scheme entirely.
Nooooooooooooo, it was not a good system.
Please read the many posts explaining why.
Yes, each room rate must bet set individually. I was caught out in the early days as well but plenty of places need this feature.