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Yes same here, we lweteconecofvtyr first to join this option that booking collect the money and transfer to us. Great customer service that always in help when needed. My bigest complain is in the recent 6 months we didn’t got payed due to company name Stripe e that now working for booking and do all the collection of the money and suppose to transfer to us. The way I was explained and see Stripe collected the money in behalf of us and booking and now not releasing or giving any explanation or response to this matter . Booking needs to cut the relationship with Stripe to be the best company again
We using BC 100% to collect the money from guests. For the last 6 months all the credit cards of the clients ate Denied / declined due to insafition funds. Which is not true, BC gave all the power of charging and transferring to Us the hosts which now working withStripe .
Stripe is a small company located in valley in Los Angeles, and the way they work dosnt meet any minimum standards of a company , ANY company , looks like ether they too small and trying to swim with the sharks or bangheads that don’t give a dam about anything else or super smart that just drained Booking partners money . Google them and see how many lawsuits they have . Ether way it looks bad. If I as a host will provide this kind of customer service which is zero I will stay out of business very quick . Spoke with booking yesterday and they admitted they have a Sirius problem with stripe.
No money yet from BC . First reservation was canceled by us due to this matter . Booking cannot get a response for weeks from Stripe.Striie was hired by BC to collect ant transfer the money to hosts and hotels . So looks like stripe holding / stole the money and booking still waiting for them to reply LOL . So we waiting for our money from Aug 2018.
To Tejaswi , you need to contact booking customer servise we cannot help you here . We are hosts like you . Good luck
Hi katerinka, I put my cameras on the entrance to the property. Outside ( read my previous comment) As much as you want to believe and trust strange people it’s a bit of a problem. My point of view on this whole idea is a business , I meet a lot of super nice people and all is good and after they leave other people coming. We are here to make money and host them the best we can. I’m not looking for a friends or buddies . It’s a business that you need to make sure your property is in the best shape. If you having bad guests you need to get read of them ASAP. People read your add and they looking for a weak points, who’s the owner, how to get in the property , are you living on the property or near by.
To Grzegorz Szychowski , Its a bit of a problem unless you live in the same building so you can see whos coming and going. consider installing as mall camera by the entrance outside the apartment with connection to your phone ( i got one for $40) and put small sighn that you ben recorded .Camera need wifi and electrical outlet. works on motion detection and you can join an app that records for you everything cost $1 amonth. People dont like cameras especially when they doing wrong.It works like magic , and you have aproof on your hands .
Strict your policy and when guest are drunk , loud , on drugs u need to call ( phone call ) Booking reportvsnd ask them to cancel the reservation due to misconduct of your guests. As soon as reservation is canceled you and your guests will receive cancellation notice and from this point your guests ante no longer your guests they are trasspasing on your property. Now the police will need to remove them . You need to get help from booking and insist on cancellation notice . If you strict your policy you will keep your money. Imagine what a big hotel will do !?!? And do the same