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Какие бы цели вы ни ставили, наши решения помогут вам добиться успеха на Booking.com.
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I've just had Booking.com support phone me up to deny any problems and tell me that calendar sync is a manual process and calendar sync only happens 3 times a day. The same rubbish and nonsense as always.
I asked to speak to a manager - waste of time that was. He refused to take any details to pass on to an IT team or something. He denied any problems and said that individual problems with individual properties are not investigated - I explained that this is not a one-time problem, it happens again and again across all 3 properties I have listed on Booking.com and happens with other owners I know.
I have a lot more properties listed on AirBnB, TripAdvisor and HomeAway. I haven't listed them on Booking.com as well because of the endless problems with Booking.com.
I have 20+ years experience in web development - I have programmed highly technical systems - I have even programmed my own iCal calendar system which imports from and exports to HomeAway, AirBnB and TripAdvisor without any problems whatsoever. I know that if Booking.com is "losing" settings, if it is not checking for existing bookings, then something is wrong with the system and the developers need to see the details to find out where the problems are.
If support teams and managers are refusing to do anything, is there any way you can get programmers or the IT team to get in touch with me?
Everyone who takes their own payments by credit / debit card experiences the "no show" issues and they lose money.
The simple solution is to use Payments by Booking.com and use a non-refundable setting. You will need to increase your prices to cover the commission. If you get a booking, the guest has paid and you are guaranteed the payment, whether the guest shows up or not.
Sadly, I am not the only owner/manager who has this problem with BDC calendar sync. There are many other problems with BDC, so I only list 3 properties on BDC - I have many more that I could add, but there are already too many problems with BDC and I can get bookings on AirBnB easily enough.
BDC support have recently ignored this issue. We, the owners, need to keep pressuring BDC support to fix their systems ....
Hi Adrian, your English is fine, so nothing to worry about!
In Property > Policies > Guest Information, we can set our Check-in and Check-out times. There is also a setting for "Want to know what time your guest will arrive?"
Ours are check in from 15.00 and check out by 10.00 - this gives us time to clean and prepare the property for the next guest. And yes, we want to know what time the guest expects to arrive.
Guests often request early check-in - when they set their arrival time, we get a message on BDC asking if it is ok to check-in at those times. When we click to reply, we get the option to accept free of charge or to say "subject to availability" or to charge the guests for early check-in.
Sometimes, guests enter 01.00 when they mean 13.00. I hope this is the case with your guest!
I've just had yet another double booking. Property already booked via AirBnB. BDC calendar sync showing AirBnB as "Okay", yet BDC took a booking that overlapped this booking with 3 empty nights.
Of course, that means I need to move the guest into another property, which luckily, I can do, but my 3 empty nights are now blocked by the double booking. It was actually 4 empty nights, but the last of those was blocked by another double booking caused again by BDC calendar sync not working.
So now I am losing money - lots of money - due to BDC calendar sync not working.
Please please please find out when Booking.com will fix the calendar sync. I keep getting double bookings and it's costing me a lot of money ...........
"... the ratings will no longer be used to calculate your overall review score .... Having this independently chosen score is in keeping with industry best practices"
AirBnB use the ratings of cleanliness, location etc to calculate an overall score, in a very similar way to the system that BDC is moving away from
TripAdvisor appears to use a 1/2/3/4/5 system, which appears to be more like what BDC are moving to
Which of AirBnB / TripAdvisor review systems is considered "industry best practices"?
In Property > Your Profile, you can add your own text about the property. This is not shown as the default text so guests may not see it unless they click something to view more details.