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I'm assuming the theory was making an already abundantly clear form even clearer, aka why use 10 words when 100 will do, aka it ain't broke so let's fix(sic) it.
How about fixing what is broke and leave the stable stuff alone?
Every other agent we deal with uses a format that if you print the first page only you will have all the pertinent information, with less important bloat appearing on subsequent pages that are not needed in printed form.
That makes BDC the worst performer for paper usage in the industry. Then you ask us to be green, sorry BDC, we are way ahead of you.
Let's have a format with the basic booking information on one page, as detailed above or at least drop this silly new format and return to the previous.
Still receiving here, the same links to thread beginning only. STILL not to actual post.
With some threads running over several pages I really can't be bothered to go looking.
About time this and other bugs were sorted.
BDC = Booking Dot Com
You will need to repeatedly ask for changes until the wording is acceptable. It is created by an algorithm that selects web-happy words and phrases that it thinks will maximise your search results.
Unfortunately the results are often way off base as you've seen. Just be patient and insistant, it's a process.
We inherited our building name, it's a bit of a mouthful and doesn't really suit it. We kept it at first because of the amount of changes required to extensive signage etc. etc.
It's unofficially shortened now and we were still toying with the idea of changing it to somthing more more us, possibly including the side-street name ( as another newer property does ) but the street name has just recently been changed to the same as the hotel!
Sorry, BDC = Booking Dot Com.
Send a message through extranet ( the programme you are using for your settings ) or phone them.
Use the "messages" tab, then select Booking messages, over on the right are contact details.
Here is where I posted it over 3 months ago.
I have pointed this out before, Trippy and Google searches are the worst offenders with all kinds of weird rates listed that don't level out until you reach the final booking stage, something the BDC search Bots don't do. Watch out also if you use Agoda, they play nasty tricks with your rates, without permission/request/notification. Plays hell with your parity and PQS.
The stock reply from BDC is that their Bots ARE smart enough to work out all the rates correctly from the initial listing. This is, of course, total hogwash as the competition change this equation regularly and Google/TrypeAdvisor searches remain a hot bed of false positives, or is that false negatives in this case ;-)
Unless you are using Payments by Booking.com (i.e. BDC are collecting payments on your behalf) ALL payments are down to you to collect.
You must introduce a system where you can charge full payment or at least a deposit in advance.
Please also note that many banks will now support a guest disputing a charge taken after check in date when the guest is a no show!!!