Skip to main content

Main navigation

  • Resursi (COVID-19)
      • Obnovimo poslovanje zajedno
      • Informacije i podrška
      • Često postavljana pitanja

    Primećujemo da su putovanja u blagom porastu, stoga smo prikupili najvažnije resurse i savete kako bismo vam pomogli da samouvereno i bezbedno pretvorite potražnju u rezervacije. Ovde ćete pronaći najnovije informacije i inicijative.

     

    Pridružite se #Obnavljanju dijaloga u okviru Zajednice partnera

     

  • Centar za podršku
      • Idi na Centar za podršku

        Saznajte sve o podešavanjima, našim uslugama i opcijama

      • Vaša saradnja sa kompanijom Booking.com
      • Vaši prvi koraci sa kompanijom Booking.com

    Saznajte sve o podešavanjima, našim uslugama i opcijama

  • Rešenja
      • Sva rešenja
      • Vodič za određivanje cena
      • Upravljanje otkazivanjima
      • Pružanje sigurnosti gostima

    Sva naša najbolja rešenja, organizovana u skladu sa vašim poslovnim potrebama.

  • Zajednica
      • Idite na Zajednicu partnera
      • Smernice

    Povežite se onlajn sa drugim partnerima kompanije Booking.com. Upotrebite hešteg #Rebuilding i pronađite savete koji će vam pomoći da prebrodite ovaj period.

  • Click.
      • Posetite Click. Magazine
      • Istražite Click. 2021
      • O Click. Magazine

    Ostanite informisani uz najnovija obaveštenja kompanije Booking.com, kao i podatke i stručne savete iz branše.

  • Naše obećanje
      • Rezultati
      • Vrednost
      • Saradnja
      • Podrška

    "Razvijajmo poslovanje zajedno" je naše obećanje da ćemo kontinuirano raditi na unapređenju partnerstva. Pogledajte nova obećanja i napredak koji smo postigli kada je reč o prethodnim.

Switch Language
Srpski
  • Europe
    • English
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • English
    • العربية
    • עברית
    Asia & Oceania
    • English
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Ulogujte se

Secondary navigation

  • Ekstranet
  • Pridružite se Booking.com platformi
user avatar image

The Fun Group

Prati
1
The Fun Group

VCC - how to charge if your bank doesn't accept them

Guest payments & finances
2 odgovor(a)
22 pregled(a)
pre 15 days
The Fun Group je odgovorio/-la na Reported guest for misconduct - left poor review then initiated chargeback
Partner feedback
#BookingFeedback
1

I am considering taking only bookings with a VCC or pre paid by CC. I am changing policy to not accept bookings within 5 days of arrival, hopefully giving time to authorise said cards. It really makes me wonder what is the best course of action to take.

  • Odgovori
pre 5 months
The Fun Group je odgovorio/-la na Avoid chargebacks due to errors in guest email address
Tips, tricks & more
1

Just going through the same. I had already settled the monthly accounts and paid the owner. Now I have to deal with a chargeback and it is driving me nuts the lack of help and attention you get. Apart from the 930€ cost plus cleaning, laundry etc we had already kept their damages deposit as they broke a brand new table, 10 bags of rubbish, tore curtains, left at 6am for the airport- lights on, aircon in, terrace doors left wide open. The nightmare clients from hell...and they say their card was used fraudulently 🤦🏼‍♀️

  • Odgovori
pre 5 months
The Fun Group je odgovorio/-la na Reported guest for misconduct - left poor review then initiated chargeback
Partner feedback
#BookingFeedback
1

I am going through this now. I have the genuine ID copy of the client, they did so much damage we kept their security deposit. Now 6 weeks later my channel manager, Eviivo, they are telling me it was fraudulent use of a Credit Card. It has taken someone 6 weeks to find their card has been misused?...I don't think so. I charged through the system, so this card will have has details entered by the booker through Booking.com and the onto Eviivo. But I have to be penalized it seems.  I have tried every which way, sent signed documents, copies of everything but they have all washed their hands of the matter and tell me the bank always wins. Well they will do if nobody fights for our corner.  I manage 8 properties and seriously think it isn't worth the hassle. 

  • Odgovori
pre 5 months
Datum pridruživanja
pre 10 months
Poslednja aktivnost
pre 6 days
Broj razgovora
1

Level

1
Broj ostvarenih poena: 6
4 poen(a) do
Nivo 2

Oznake

Prva objava
Inicijator razgovora
Saradnik
Fotografija
O vama
Fan
Omiljen sadržaj

Footer menu

  • Tools
    • Ekstranet
    • Booking Pulse app
  • Pridružite se Booking.com platformi
    • Kako da se pridružite
    • Registrujte objekat
    • Zašto da izaberete baš nas?
  • Pomoć
    • Pretraga po temi
    • Ugovor sa partnerom, pravila i lokalni zakoni
    • Podrška za partnere u vezi sa korona virusom
    • Prijavite sigurnosni problem
    • Kontaktirajte nas
    • Podnesite žalbu
  • Rešenja
    • Sva rešenja
    • Genius Business
  • Turizam
    • Click. Magazine
  • Zajednica partnera
    • Započnite razgovor
    • Pretražite teme
    • O
Switch Language
Srpski
  • Europe
    • English
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • English
    • العربية
    • עברית
    Asia & Oceania
    • English
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Autorska prava © 1996–2021 Booking.com™. Sva prava zadržana. O kompaniji Booking.com™ | Izjavu o zaštiti privatnosti i kolačićima

All references to “Booking.com”, including any mention of “us”, “we” and “our” refer to Booking.com BV, the company behind Booking.com™