I used to have this problem too. Firstly, I asked booking.com content team to add fine print that we won't issue invoice. Secondly, I put sign at counter to show when guest check in that we'll provide invoice only direct booking guest. Booking through agencies, please contact your agencies.
I used to have this problem too.
Firstly, I asked booking.com content team to add fine print that we won't issue invoice.
Secondly, I put sign at counter to show when guest check in that we'll provide invoice only direct booking guest. Booking through agencies, please contact your agencies.