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Account Advisor Shirley
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com.
Hi Caroline Bleackley,
You will need to send this request through your Extranet so your local partner support team can initiate the terminate contract procedure. You can send a message through the Inbox tab > Booking.com messages > Compose new message. Please ensure the topic relates to your query.
The Partner Hub forum is for partners to share tips and best practices, it is not a way to communicate to your partner support team.
Kind regards,
Shirley E.
How to activate Direct Debit
Booking.com accommodation partners can register online for Direct Debit by following the steps outlined below:
Log into your Booking.com account.
Go to the ‘Finance’ tab and select ‘Bank details’.
Register online for Direct Debit by clicking the button called ‘Set up a Direct Debit’.
Register for Direct Debit here
Hi Manmeet Singh,
Sounds like you have a great offering! There are certainly a few areas you could look into to help maximise your visibility and make your listing more attractive to bookers, particularly during this period.
It’s important to be flexible, especially in the current climate, and offer a variety of cancellation policies.
For instance, one third of all cancellations occur within 24 hours of the initial booking. Allowing these kind of cancellations without any fuss will provide a good guest experience. So, customers will be more likely to book your property the next time they’re looking to stay in your area.
To generate more business on low-demand dates, you could add special promotions that encourage guests to book your place. Everyone loves a good deal and if you are already reducing rates across certain periods, why don't you show guests the discount they may be receiving?
If you’re eligible to join the Genius programme, it offers you exclusive visibility to our most frequent bookers.
What’s the advantage? On average, Genius properties tend to see a 7% increase in bookings. We have over 20 million Genius bookers, and they tend to cancel less, book longer stays and spend more per night than your average guest.
I would also recommend having a look at your Opportunity Centre under the Opportunities tab in the Extranet. This acts as a Focus Finder for your property and will offer you suggestions on areas you may be able to improve in based on the bookings you are currently receiving compared to the market. Let us know how you go!
Kind regards,
Shirley E.
Hi RAM GUEST HOUSE,
If your property is channel manager (XML) connected, all rates and availability need to be updated through there so it can speak to all your connected platforms. Any manual changes to the Extranet calendar will be overridden by your channel manager so you need to do the update there.
Kind regards,
Shirley E.
Hi Jo Collinge,
As a new property, you may wish to look at visibility boosting programs such as the Preferred Partner program or the Genius program to help you stand out with additional tagging. Over time various factors such as conversion, cancellations, reviews will organically determine your ranking on the site. It's also important to note each search is very unique depending on the guest's previous search history (eg. if they have looked at your property before, you will also appear at the top next time they do a search for the area).
As mentioned, you will only be charged commission on bookings that have stayed - there are no additional costs to maintaining the listing.
Kind regards,
Shirley E.
Hi Bakeyrabina,
You can also find out if you have won an award through the below link - just enter your property ID into the field and click Search. Good luck!
Traveller Review Awards 2021
Kind regards,
Shirley E.
Hi SORAV RAO,
You should be able to find your local partner support number via the Extranet under the Inbox tab > Booking.com messages > Contact us.
Kind regards,
Shirley E.
Hi Vanda’s Sea View Apartment,
There are certainly a few areas you could look into to help maximise your visibility and make your listing more attractive to bookers, particularly during this period.
It’s important to be flexible, especially in the current climate, and offer a variety of cancellation policies.
For instance, one third of all cancellations occur within 24 hours of the initial booking. Allowing these kind of cancellations without any fuss will provide a good guest experience. So, customers will be more likely to book your property the next time they’re looking to stay in your area.
To generate more business on low-demand dates, you could add special promotions that encourage guests to book your place. Everyone loves a good deal and if you are already reducing rates across certain periods, why don't you show guests the discount they may be receiving?
If you’re eligible to join the Genius programme, it offers you exclusive visibility to our most frequent bookers.
What’s the advantage? On average, Genius properties tend to see a 7% increase in bookings. We have over 20 million Genius bookers, and they tend to cancel less, book longer stays and spend more per night than your average guest.
I would also recommend having a look at your Opportunity Centre under the Opportunities tab in the Extranet. This acts as a Focus Finder for your property and will offer you suggestions on areas you may be able to improve in based on the bookings you are currently receiving compared to the market. Let us know how you go!
Kind regards,
Shirley E.