They say they are treating our complaints seriously. It’s a joke they keep saying this. 4 months, 2 complaints, and no simple 5 minute call for verification…?
It’s all lies.
The only people who seem to have got things sorted are via a lawyer. Annoying having to go down this route but it does seem successful due to contract errors. There are a few threads on here explaining how to proceed legally - which unfortunately is the only way.
Really sorry to hear that Geoff and know the feeling as same here.
To me now it’s very clear booking.com have no department to sort this out and just lie. No moral want to help out or go the extra mile to help those it’s impacting most. It’s very upsetting for something that can be solved in 5 mins. Given how easy it is to sort and how distressing it is for us, it’s 100% clear to me they had no intention to sort in the beginning and I have now started legal proceedings. (The contractual terms mentioned in this forum are not accurate by the way. I will share on this group what I have found in due course).
Jarratt - I’ve been contacting the Partner Support Team and they cannot help. Who else is there? We are going bust as a result. Cannot we not have a 5min call to verify? Why is that so difficult? I simply don’t believe you cannot escalate. What’s the point of being on this forum if you cannot contact anyone internally? You may as well just say I cannot help you and no one is so go away.
I am sure if enough staff complained in booking.con 6months ago that this was an issue - it would be sorted. Instead we are told - “we realise it’s an issue and looking into it urgently”. Every time I call I’m told we will definitely get back soon. Week in… week out. It’s clear that’s what management have told them to say. Week in.. week out…
The bottom line is - no one cares. Sad face of society no one is willing to go the extra mile. I am sure if booking.con wages were suddenly stopped they’d complain. I’ve called each week - am promised someone will look into it urgently. It’s all a lie.
Hi BrookAve,
Can you let us know how Dorothy has been able to confirm a video in 5-7 days yet our location verification has taken over 9 weeks? (Like many others).
I have contacted local partnership. How on earth can this be fair? We have done nothing wrong and followed all correct procedures…
Many have waited over 200 days….
They say they are treating our complaints seriously. It’s a joke they keep saying this. 4 months, 2 complaints, and no simple 5 minute call for verification…?
It’s all lies.
The only people who seem to have got things sorted are via a lawyer. Annoying having to go down this route but it does seem successful due to contract errors. There are a few threads on here explaining how to proceed legally - which unfortunately is the only way.
Really sorry to hear that Geoff and know the feeling as same here.
To me now it’s very clear booking.com have no department to sort this out and just lie. No moral want to help out or go the extra mile to help those it’s impacting most. It’s very upsetting for something that can be solved in 5 mins. Given how easy it is to sort and how distressing it is for us, it’s 100% clear to me they had no intention to sort in the beginning and I have now started legal proceedings. (The contractual terms mentioned in this forum are not accurate by the way. I will share on this group what I have found in due course).
Kind Regards, Catherine
Jarratt - I’ve been contacting the Partner Support Team and they cannot help. Who else is there? We are going bust as a result. Cannot we not have a 5min call to verify? Why is that so difficult? I simply don’t believe you cannot escalate. What’s the point of being on this forum if you cannot contact anyone internally? You may as well just say I cannot help you and no one is so go away.
And no one is sticking up for us. Very wrong.
I am sure if enough staff complained in booking.con 6months ago that this was an issue - it would be sorted. Instead we are told - “we realise it’s an issue and looking into it urgently”. Every time I call I’m told we will definitely get back soon. Week in… week out. It’s clear that’s what management have told them to say. Week in.. week out…
The bottom line is - no one cares. Sad face of society no one is willing to go the extra mile. I am sure if booking.con wages were suddenly stopped they’d complain. I’ve called each week - am promised someone will look into it urgently. It’s all a lie.
Can you whistleblow in your company?
Can you do the right thing where people cannot pay their bills?
Do you have zero access not to contact people to tell them how bad this is? (If that was done 6 months ago this would be sorted).
But no. No one cares.