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We emailed the CEO, found his email online, the next day we had a zoom meeting and were reopened in 5 minutes. Totally agree that this should be done at first registration. We too had 9.9 guest review score and had been open on booking.com for some 7 months before verification request. Lost business at a peak time. I feel your pain Reza.
Mogie, I too had a meeting with a lawyer, I emailed and called to inform Bdc. I also emailed the CEO, I will not give his email on here but it was easy to find on Google. I got a call the next day to arrange a zoom call which we had at 9am the following day. The zoom call took 2 minutes and within 5 minutes the property was back online. We received bookings within 24hrs. All the above was instigated die to advice on this community and it appears to work for most. Good luck everyone. I am very relieved to be back.open.
I contacted Booking.com via every means possible and no solution. I was told i would get a video call last week, nothing!!
WE requested a video call to get this resolved 7 days ago. We were promised a call by the end of last week, nothing happened. We are seeking legal representation today. Try listing on VRBO its cheaper than booking.com as well!! Feeling your pain.
You wait and wait and wait. Some on this community are reporting upto 6 months to get verified. We are currently close to a month. Lost income over the peak season is unacceptable. We are seeking legal representation today. Try listing on VRBO its cheaper than booking.com as well!! Feeling your pain.
Hi Mogie, this has happenned to us as well, currently closed and at our peak season. It is causing us huge financial pressure, this has forced us to register on VRBO to continue with bookings. Their commision is lower than booking.com so we will receive more of the rental income. I am slowly removing the rooms from Booking.com. I am sure someone in the community mentioned they took legal action against the closure, I have a meeting with my Lawyer today to discuss options, I am also trying to find the community member that did this. Feeling your pain.
What other websites have people registered with? I am spending the day getting hosted on as many as possible to try and avoid Booking.com.
Good news Geoff, what date did they close you? I was told i would get a Whats app call 6 days ago. We are really concerned how much business we are losing. We only use booking.com at the moment. Will definetly be looking elsewhere to get guests from. Its always the bigger firms that have too much business to care about the little businesses that could lose everything.