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I have a guesthouse in Langebaan on the West Coast of Cape Town, SA. after reading all the above comments it seems like it is the same everywhere over the world. out of 10 online reservations on Booking.com, 3 result in real bookings and as an establishment you have to be vigilant all the time - even with a no show and your booking policy is 50% of total reservation will be charged, Booking.com does nothing to support.