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HI thank you both.... we accept paypal and direct bank transfers but because we're just a family, not a business, we can't accept credit card payments. Booking.com doesn't allow us to put in paypal or bank transfer details, so our page says we can only accept cash. All previous guests have always been happy to make their payment via bank transfer or Paypal, but these new ones will only pay by credit card (and they tell me booking.com has charged an amount from their credit card already). I've said to them that they can cancel and have enabled that in their reservation but they are holding on to it for now! Any suggestions?
Thanks in advance