When you have commercial accommodation, the cost of cleaning should be factored into the accommodation charge. Sometimes you get it easy, sometimes you have to work for your money. If there is damage then your Innkeepers or liability Insurance should cover this.
We have a 4 rooms B&B and have experienced extras turning up, more than once. Sometimes it has been a genuine human error, others not so. But because we always personally greet guests we are always aware of how many there are. If there are extras then we ask for the extra to be paid. We have experienced 2 negitive reviews as a result, and have reported it to Booking.com (who sent the same reply as above) . We are now very aware and ask for payment upon check in if there are extras, if they are happy to pay and we have the space, fine. If the extras take us above our consented limit then we do not accept them. Simple. We will not breach our consent and we will ask them to leave and cancel the booking. We are within our rights and in that case they can not leave a negitive review as they have breached the terms and conditions. If something was to go wrong and we had more than our consent allows then the implication of liability and insurance is too great to risk. It always pays to greet your guests !
When you have commercial accommodation, the cost of cleaning should be factored into the accommodation charge. Sometimes you get it easy, sometimes you have to work for your money. If there is damage then your Innkeepers or liability Insurance should cover this.
We have a 4 rooms B&B and have experienced extras turning up, more than once. Sometimes it has been a genuine human error, others not so. But because we always personally greet guests we are always aware of how many there are. If there are extras then we ask for the extra to be paid. We have experienced 2 negitive reviews as a result, and have reported it to Booking.com (who sent the same reply as above) . We are now very aware and ask for payment upon check in if there are extras, if they are happy to pay and we have the space, fine. If the extras take us above our consented limit then we do not accept them. Simple. We will not breach our consent and we will ask them to leave and cancel the booking. We are within our rights and in that case they can not leave a negitive review as they have breached the terms and conditions. If something was to go wrong and we had more than our consent allows then the implication of liability and insurance is too great to risk. It always pays to greet your guests !