Dear Studio, naturally that I understand that it is in their best interest to keep ours and our clients hard-earned cash for as long as possible. That is simply unjust, unethical and incorrect. It may even be legal, yet as Thomas Jefferson and Martin Luther King noted very well, any unjust law should be combated.
A healthy company is a company with happy customers. Booking is always trying to make happy guests and makes very unhappy property owners, just because they can. This business model is bound to fail, just waiting for the when...
Booking is by far the worst channel that we work with, both in terms of its customers and also of the quality (or lack thereof) of the customers that you cater for.
Furthermore, it is fully unlawful and completely unacceptable to us that you do not allow for payment options by Stripe and that you keep our cash until up to a week after the checkout, when the customer may have paid for it months in advance. You cannot retain our cash, that is fully unacceptable. You are mere intermediaries, it is our property, our clients and our money, period. Also, the fact that you do not allow for an easy integration with other channels via iCal is your responsibility, and yours alone. Therefore, we refuse any responsibility for double bookings until you change that. Please change your procedures asap.
Of course you do, as am pretty sure most owners do, yet the inertia is strong...
Dear Studio, naturally that I understand that it is in their best interest to keep ours and our clients hard-earned cash for as long as possible. That is simply unjust, unethical and incorrect. It may even be legal, yet as Thomas Jefferson and Martin Luther King noted very well, any unjust law should be combated.
A healthy company is a company with happy customers. Booking is always trying to make happy guests and makes very unhappy property owners, just because they can. This business model is bound to fail, just waiting for the when...
Booking is by far the worst channel that we work with, both in terms of its customers and also of the quality (or lack thereof) of the customers that you cater for.
Furthermore, it is fully unlawful and completely unacceptable to us that you do not allow for payment options by Stripe and that you keep our cash until up to a week after the checkout, when the customer may have paid for it months in advance. You cannot retain our cash, that is fully unacceptable. You are mere intermediaries, it is our property, our clients and our money, period. Also, the fact that you do not allow for an easy integration with other channels via iCal is your responsibility, and yours alone. Therefore, we refuse any responsibility for double bookings until you change that. Please change your procedures asap.