hello.A guest of mine asking for a refund due to a room change that occured because the pool in the room he booked was not heating up so we gave another room with working heated pool but on a lower rate.he has a nunrefundable booking.how to i proccess this through booking.com?
hello.A guest of mine asking for a refund due to a room change that occured because the pool in the room he booked was not heating up so we gave another room with working heated pool but on a lower rate.he has a nunrefundable booking.how to i proccess this through booking.com?