fluff

Sorry,  BDC = Booking Dot Com.

Send a message through extranet ( the programme you are using for your settings ) or phone them.

Use the "messages" tab, then select Booking messages, over on the right are contact details.

Here is where I posted it over 3 months ago.

https://partner.booking.com/en-gb/community/tips-tricks/warning-check-your-price-performance-dashboard-major-errors

Oh yes!

I have pointed this out before, Trippy and Google searches are the worst offenders with all kinds of weird rates listed that don't level out until you reach the final booking stage, something the BDC search Bots don't do. Watch out also if you use Agoda, they play nasty tricks with your rates, without permission/request/notification. Plays hell with your parity and PQS.

The stock reply from BDC is that their Bots ARE smart enough to work out all the rates correctly from the initial listing. This is, of course, total hogwash as the competition change this equation regularly and Google/TrypeAdvisor searches remain a hot bed of false positives, or is that false negatives in this case ;-)

Unless you are using Payments by Booking.com (i.e. BDC are collecting payments on your behalf) ALL payments are down to you to collect.

You must introduce a system where you can charge full payment or at least a deposit in advance.

Please also note that many banks will now support a guest disputing a charge taken after check in date when the guest is a no show!!!

This is most definitely a thing.

Any booking that comes through with the slightest difference between booker and card name is marked invalid immediately. I also write a polite note to the booker explaining the problem and how to fix it. All honest bookings correct the information, the dodgy ones don't and you then just cancel it.

It is basically a scam perpetrated by the guest after the event, a very deliberate move that you must protect yourself from.

I think you'll find the 7 days is the default maximum. Just drop BDC a line and ask for the limit to be raised.

It also depends on your bank, some are quite happy with either IBAN or Swift/BIC, some require one specifically or even both.

Ask your bank which they expect a payee to quote.

Hi Nipa,

If you enter the booking number into extranet, (also try the customer name) and there is no record there, the booking is almost certainly false.

It is now the guests work to contact BDC and prove the booking is valid, I guess they will not be able to. 

We have seen similar to this, it is very easy to forge a booking paper or even a mobile phone screenshot.