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Ultimately it's up to you but for me I'd ask for proof of cancelling flights and any other properties if booked.
If provided then I'd oblige.
As regulars may have noticed my contributions have dropped off sharply.
This is mainly due to the very poor format of this forum.
Despite pointing out it's many failings that interfere with ease of use and navigation, nothing has changed. As the forum grows the failings become more troublesome.
Path of least resistance is the golden rule, in this case reduced or total lack of participation.
This is a great shame as the availability of this forum was an inspired idea, a way to get real world answers to awkward questions, most of which the support team on extranet avoid. The load on same team is also lightened.
This is the system BDC have in place and we have to work with it.
I would suggest being stricter with your staff. If they know they are supposed to waive charges but neglect to do so then make it clear the next time the charge will come out of their salary!!!
I bet the occurrence will disappear.
Exactly that Sr IoW. We do the same but see an advantage to offering that rate, plus a percentage to cover the extra service and commission, on the OTA sites.
We're still clarifying with Agoda certain points but will most likely be participating in the promotion.
From your description above I assume that you are not on the BDC Collect payment system.
Without this in place, if indeed available in your country, collecting payments IS your own responsibility, this is written in the T&Cs of your contract.
To this end you need either a method where you can take monies in advance/at time of booking with a no-refund policy in place or directly from the guest at time of check in. The former is preferable as it blocks out "false bookings".
Unless you have in writing that your contract with BDC entails them taking payments on your behalf you don't have a legal leg to stand on IMHO. You are now relying on the honesty of guests to pay you for their past stays...
As for the rest of your of your post although I sympathise I obviously have no answer.
Yup, someone in the tech. dept. has hit the silly button.
If you have "auto rotate" activated on your phone and turn it 90 degrees for landscape viewing you will then see the whole entries.
Two negative votes to this post but no reason given, behaving like negative, anonymous guest reviews without comment!
The term for the entire subject on a forum is a "thread" and "post" refers to a single comment.
Here endeth the English lesson ;)
Might be a partial reason for down-votes as others may have misunderstood.
@M Adamopoulou & @The Reinhold G…
We simply use the invalid card system. We also write to the guest explaining our stance and how to make the reservation valid for us.
We have an extra danger here where a guest can actually stay on a pre-paid card and after they leave claim they were never there, the bank ALWAYS takes their side and unless we have the signed dockets there is no appeal.
As BDC offers zero protection we have to find our own ways of securing payments and bookings.