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Hello everyone, I just had another bad review from a guest that didn't live up to what he agreed on and misbehaved and I sent another message to Booking.com to look into their policy.I also called Booking.com and the person I was talking to gave me the idea to go to inbox > Booking.com messages > and scroll down to the end of this page.There you can find a button for feedback and I asked booking.com to please look into this issue as specially low budget hosts must have more problems with it but cannot find this community so share it.Please follow my example and let's make a difference.Thanks, Frank
I just received a guest that didn't confirm to agree with my special concept of keeping everything clean and in the same state without any reception available.Although he didn't receive any door code, another guest let him in.Because I was at home myself I gave him one last chance but next morning all the light was left on, sinks were dirty and wet, etc.Seemingly a guy who is used to get what he want by simply stretching his limits.He begged for another chance but from experience I know this can get me into lots of trouble so promised him to pay him back the nights he didn't stay and I let him sign a paper that he wouldn't leave a review.How's that for a temporary solution until Booking.com figured out a solution?Greetings, Frank from Frank's backpackers.
That's right Jay, the 3x negative feedback was after giving him another chance several times.
Great contribution Jay, thanks.I have the same problem with my reply to the negative feedback I received three times in a row from the same misbehaving guest.Greetings, Frank
Thank you Petra and anonymous respondents,I think we can take this to a higher level if we react like we do now but preferably not anonymous.We should take a stand for this serious problem.I am sure you all work hard to get high scores en then just one guest who misbehaves can bring this score down extremely by giving the lowest score possible for things she/he even agreed on.And when bookings are booked separately for weeks, this guest can even multiply this impact.Another problem is that if we don't report misconduct, we can't even refuse this guest next time he/she books.I discussed this subject several times and all Booking.com agents agree completely but feel like being stuck with the common procedures.Hopefully Booking.com will take into account that most hosts are working too much to even have time to look into this Forum and react but I assume this problem should count for all hosts.Greetings, Frank