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Louise - thumbs up!
Fluff I totally agree. We left the programme too - it brought problematic guests most of the time staying mainly for one night. Spence, I heard you too, maybe BC should relook who qualifies to be a genius. Not just one travelling often but length of stay and responses from hosts about their brhaviour. We had a genius who stayed 2 weekes. We know he was genius as BC once turned back on that status, and he showed as a genius. There was nothing genius about that person. The rest is history. We exited again.
BC is great and we enjoy working with them for the most part. However, I think they need to operate at a higher level at times. Regarding cancellations, they need to stop creating impression that it is ok to seek free cancellation. A lot of genius persons also cancel and beleive they have the right to a free cancelation despite the cancellation policy.
Yes, I think they can split the cost for Genius bookings. That is a very high price to pay, both for big and small entities. Also, one should be able to to apply limitations, for example: as a genius you get 10% discount for bookings 10 nights and over......
You are welcomed.
Here is the email address: firstname.lastname@example.org
You can also telephone them. The number should be some where in your extranet inbox.
I understand your frustration.
Please someone answer this question - how do you activate it?
Will check into the extranet though.
Thanks in advance.
Notice I said at least 48 hours before check in, not that you have to wait until that time. If you did not receive the cancellation email, then something is wrong.
Before Booking.com sends an invoice they email you about modifying any bookings which would include no shows and invalid cards. After a few days the invoice is sent and any no shows for example are not included for commission.
I totally agree. A confirmation cannot be one sided. Bcom needs to validate the cards too. How do you confirm a booking made with an invalid card? This is madness.