Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
If you are saying a reservation from last year was never cancelled ,and not prepaid, and now you want them to pay for it eur163m then that is never going to happen.
If you want to offer them a direct rate they must book directly with you and you must then block those dates on Extranet Calendar.
It sounds like there is alot more to this than what you have shared, as it should not be complicated .
BdC is only an agent and does not do this , but does provide them a reservation email indicating price and terms.
Invoice Request = If requested provide an invoice to the business traveler, after they provide their business name ,address, VAT number, company number and work email address to send it to.
Can a non business traveller request it too?
Yes but rare and usually utterly pointless.
How to make an invoice ?
Use their info on reservations details page, and if missing info ask , message them for it all.
Consider telling them you own provide it for business travelers and to provide all the company details for it to be made out to their name and company.
tradeshift.com is a free invoice platform, it is one way to do it all.
google invoice templates for XLS or Open office excel spreadsheet. Tailor to needs.
If they insist on an invoice and before arrival, that is called a ProForma Invoice, and fine to do.
Just make sure you mark it as so, and put the two dates, date of the invoice to match the date it was booked on. and second date is the arrival date add it to the line item for the booking as From <>TO
e.g.
Proforma invoice
Company XYZ Ltd, a/o Paul Smith Invoice Date: June 15th 2021
123 Road Street, Invoice # 342342342
A Town
A County,
Trumpville
Your name
Your property name
address
address2
Country
Item DEsc Nights Rate Subtotal
STD | Standard Nightly Rate Via BDC Aug 17th - 19th 2021 2 90 180
etc..
Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
It is very simple if you register a property , its your details only , and you manage it no one else.
You can of course add other users for other or shared roles.
Else contact Partner Support, see below.
Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
Top left set the drop down period to that year and month to get the view and then options to download as CSV and XLS
Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
So there is a a couple of things here to breakdown:
Pricing Structure by season
Simply put open calendar - List View.
expand each room type, and rate plan and promo.
ad-hoc changes to a date(s) click and edit
for a date range june 1st to september 1st, use bulk edit, select the rate plan and set a value t obe applied to that range.
Cleaning : Additional Fees
This is located under Property > Policies : Additional fees.
Set typically X euro per stay
This is inclusive of the commissionable total, so you will never receive this fee in full
Rate Structure - Whole unit versus occupancy based
Even with a whole unit listed there are options under Property > Room Details : [ Edit Room] >
Bed Options & occupancy:
Now under Occupancy , click link for Policies Section for Extra Beds
On new page : Extra Bed Allowance
Per Room Name : Set Extra Bed count =1
Under Extranet Bed Policies section
Age : x to y
Price Free or EUR 20 , set a price.
another age restriction can be added to make 0-18 year olds free for example.
Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
So it really depends on how you plan to handle it, You need to research al lthe options and decide which payment methods you will use before you do anything else.
use one of the 2 BdC payment methods
Payments by Booking (preferred - zero admin)
BdC Online Payments (requires 3rd party service provider t ohandle VCC and CC options including remotely charging cards when not in person)
Payment methods directly or indirectly via 3rd partry service with Guest (no BdC involvement)
Under Property > Policies you can enable policy : prepayment.
Then in message template New Reservation : outline all methods Guest can use to prepay and their details and a time limit.
Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
Hi Lisa,
How can I remove a property or end my partnership with Booking.com?
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
Simpler to just accept it.
and that overall rating it NOT linked to sub ratings
Hi Maja,
If you are saying a reservation from last year was never cancelled ,and not prepaid, and now you want them to pay for it eur163m then that is never going to happen.
If you want to offer them a direct rate they must book directly with you and you must then block those dates on Extranet Calendar.
It sounds like there is alot more to this than what you have shared, as it should not be complicated .
Hi Jonathan
BdC is only an agent and does not do this , but does provide them a reservation email indicating price and terms.
Invoice Request = If requested provide an invoice to the business traveler, after they provide their business name ,address, VAT number, company number and work email address to send it to.
Can a non business traveller request it too? Yes but rare and usually utterly pointless.
How to make an invoice ?
If they insist on an invoice and before arrival, that is called a ProForma Invoice, and fine to do.
Just make sure you mark it as so, and put the two dates, date of the invoice to match the date it was booked on. and second date is the arrival date add it to the line item for the booking as From <>TO
e.g.
Proforma invoice
Company XYZ Ltd, a/o Paul Smith Invoice Date: June 15th 2021
123 Road Street, Invoice # 342342342 A Town A County, Trumpville Your name Your property name address address2 Country
Item DEsc Nights Rate Subtotal
STD | Standard Nightly Rate Via BDC Aug 17th - 19th 2021 2 90 180
etc..
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
My head melted after reading that 3 times...
It is very simple if you register a property , its your details only , and you manage it no one else.
You can of course add other users for other or shared roles.
Else contact Partner Support, see below.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
Hi
You can get that within the Reservations statements , https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/finance_r…
Top left set the drop down period to that year and month to get the view and then options to download as CSV and XLS
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
Hi Sam
So there is a a couple of things here to breakdown:
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
Hi Eduart
So it really depends on how you plan to handle it, You need to research al lthe options and decide which payment methods you will use before you do anything else.
Under Property > Policies you can enable policy : prepayment.
Then in message template New Reservation : outline all methods Guest can use to prepay and their details and a time limit.
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us