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BrookAve

City Northside suburb, HomeStay in Dublin, Ireland. Just minutes away from local transport.
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BrookAve

Desgin Request: Redo the Contact Us Page

Partner feedback #BookingFeedback
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för 3 dagar sen
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BrookAve

Design Request :: Genius Programme : UI Move Dynamic Pricing on to the main page

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BrookAve

Slain go foil - Bye For Now

Answered
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BrookAve

Bug Report ::Profile Page - XP Level seems to end at 11, but XP still increases

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BrookAve

New Location for Mobile Rates - Under Promotions

Tips, tricks & more #Tips
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BrookAve

Jan 19th Talking To Partner Support on Rates, Calendar and Brexit Bank Fees

Tips, tricks & more #PartnerCommunity
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BrookAve

How discounts on rates & promos stack together -cheat sheet

Tips, tricks & more #Featured #NewPartner #Tips
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BrookAve

Feature Request : Room Amenities Versus Property Amenities Imbalance Fix

Partner feedback #BookingFeedback
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33 Views
för 20 dagar sen
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BrookAve svarade The Broken Calendar Sync - When Will Booking.com Fix It?
Partner feedback
11

Lol I instantly realised that too the moment Shirley made the mistake of skim reading , and not for the first time.

 

 

  • Svara
för 5 timmar sen
BrookAve svarade VAT
Tips, tricks & more
11

It is not always appropriate to register for VAT, which is why I said to talk to an accountant or similar service for advise.

  • Svara
för 6 timmar sen
BrookAve svarade set calendar so there is a minimum stay of 2 nights for weekends
Tips, tricks & more
11

 

Hi Great,

 

Thats called adhoc pricing, dimple open calendar in list view.

 

Click bulk edit, now set a date range. 

Then untick the days of the week except for those.

 

Now under restriction by rate plan, set minim length of stay =2

 

Click apply or save

  • Svara
för 6 timmar sen
BrookAve svarade How can I collect the payment of my guest
Tips, tricks & more
11

 

Hi evangeline

 

That entirely depends on you .

 

By default they pay on arrival ,so either sign up for :

 

  1. BdC Online Payments and have a ePOS machine or online app to bill VCC. Guest prepays BdC, BdC issues VCC and you charge the VCC on day after check-in date.  
  2. Payments BY BdC - guest prepays BdC, then you monthly.  
  3. Sign up for a serivce like https://sumup.ie/bookingie/ and request Virtual Terminal service.

 



Partners cannot assist with Account issues. Posting such topics will not result in any action by BdC Partner Support.

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

Kind regards

  • Svara
för 8 timmar sen
BrookAve svarade unblocking dates in calendar
Tips, tricks & more
#Help
11

 

Hi Erinn

 

When you open it in List View and look at status Open /Closed , what happens when you try to toggle it to open?

set the date start to be April 30th.  

Also do you have inventory count set to at least 1?

 

You cant set it to open 

 

 



Partners cannot assist with Account issues. Posting such topics will not result in any action by BdC Partner Support.

 


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

Kind regards

  • Svara
för 8 timmar sen
BrookAve svarade I would like you to deactivate mobile rates on my 3 properties
Tips, tricks & more
11

 

Hi 

 

You will find it has moved under Promotions menu

 

 

  • Svara
för 8 timmar sen
BrookAve svarade I'm a host can I cancel a booking 6 month in advance
Guest payments & finances
#Booking.comEvents
11

 

Hi

 

Simply yes , but the trick is to do it by :  

  1. Notify the Guest first, "Hi I am reaching out to you to notify you that your booking in july will be cancelled due to the property is no longer  taking bookings, and will not be operating at your booked dates also. You will short ly receive a system notification for cancellation, please ensure to click the link in it so the system can expedite the process and if any prepaid amount will then start process to refund it to you , asap. "  
  2. Dont pad it out, stick to the point , dont overshare. They dont need to know the Cat's mother's 2nd cousin has died.  
  3. Should on rare occasion the guest decide to not reply then you can cancel it in a slightly different way. by using option 1 instead of option 2 , typically used for when a deposit is not prepaid.  
  4. Should guest reply and or contact BdC CS to ask about changing dates and to another listing, you might end up with relocation invoice, but this is why its better to talk directly to the guest. In this case 6months notice is loads so they should not be unreasonable.  
  5. Right now you have notified them, straight away go to the reservation details page, on right pane... click Request Cancellation.  
  6. Most of the time you will choose option 2 and then the system notifies the Guest, and they must click to confirm.   
  7. Wait for guest to make the action, then system will notify you when they do and mark as cancelled.

 

This has worked for me everytime.

 

Kind Regards

 

  • Svara
för 11 timmar sen
BrookAve svarade I want to talking with somebody from Poland about my biulding for rent on booking
Just joined Booking.com
#Advice
11

 

 

Partners cannot assist with Account issues. Posting such topics will not result in any action by BdC Partner Support.

 

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

or lookup the public contact list - contact one of our main lines

 

 

Kind regards

  • Svara
för 12 timmar sen
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