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Ivana - Community Ambassador
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
Hi Nevien,
Thank you for your message. We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message) or tap More on the Pulse app.
We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages.
Booking.com has also published a list of publicly available support numbers per country on the page I have linked here, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers by following the above link to the Partner Hub.
All the Best,
Ivana
Hi Gibson,
Thank you for your message. We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message) or tap More on the Pulse app.
We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages.
Booking.com has also published a list of publicly available support numbers per country on the page I have linked here, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers by following the above link to the Partner Hub.
All the Best
Ivana
Hi Odysseas,
If your property is not live and bookable on our website, check these tips from this article here to see what you need to do.
If your property is still not bookable or visible after you’ve checked this information, let us know via the ‘Inbox’ tab.
I hope this helps.
All the Best
Ivana
Hi Michael,
Thank you for your message. We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message) or tap More on the Pulse app.
We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages.
Booking.com has also published a list of publicly available support numbers per country on the page I have linked here, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers by following the above link to the Partner Hub.
All the Best,
Ivana
Good afternoon Carla,
greetings from Booking.com.
The best option to highlight a temporary closure of a facility is via the Property -> Facilities page.
At the bottom of the page, you can indicate "Temporary closure of facilities". This information then will be highlighted to guests on the front end of your listing.
All the Best
Ivana
Hi Sherine,
you can report no shows directly via the Extranet - for more information, please have a look at the following article:
Reporting no Shows
All of us here at Booking.com want to make sure you have access to all the support you need, when you need it.
You can always reach our support teams by sending a message, or calling the phone number available in the Inbox tab of your extranet.
All the Best
best regards
Ivana
Hi Kamaljeet,
I'm sorry to hear about the delay of having your new property verified. The available options to verify new properties differs by country - please have a read through the following article for more information.
We have had a huge influx of requests for verifications with new properties listing and currently have a backlog for this. I'd recommend giving the letter a little bit more time to arrive - alternatively, please contact us so we can arrange an alternative way of verifying your address.
To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages.
This article here explains a little bit more about the verification process and don’t forget to have a read through our Hot Tip #1, that focuses on Location Verification.
I hope this helps.
All the Best,
Ivana
Hello,
This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security.
Please reach out to the Partner Services team via your extranet for assistance with your specific listing / reservation.
You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.
All the Best
Ivana