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Ah, I have never seen that option!
If a bed is suitable for adults, I would set max occupancy for 3 adults. I would only use a children setting if some beds are not suitable for adults. I would also make it clear in the property descriptions that "This bed is not suitable for adults. The maximum occupancy of this property is X adults and Y children".
I use Payments by Booking.com and all bookings are non-refundable. I don't think I've had a single fake booking - almost everyone has turned up, and we've been paid for every booking.
But if you mark them as singles, nobody can book them as king size, and vice versa. There isn't an option for guests to choose whether they have a king size bed or twin beds.
Your best option might be to list the room as a king, and in the property description, you say that the room can be configured as a twin if preferred, and ask people to book the room and let you know if they want it changed to twin. You can also set up an automatic message to send them instantly when they complete their booking, reminding them to let you know if they prefer the room as a twin.
If you hear nothing from the guest, assume it's a king size they want. If they arrive and say they want a twin, then ask them to wait 5 minutes!
I wouldn't call them unprofessional, but I would say they are either ignorant and useless, or they are trained to give us nonsense answers.
With reviews, I'd like to know *why* someone chose a particular score.
For example, some give 10 for something, someone else might give 7.5 ... but why? What exactly is it that they were hoping for or expecting? If we don't know why they scored us lower, we won't how to improve things. Scores without feedback don't help us and don't help other guests. Please can it be compulsory for guests to explain exactly what they liked or disliked?
The reviews systems on each OTA are completely separate. Any reviews on AirBnB must be from guests who booked through AirBnB. Any reviews on Booking.com must be from guests who booked through Booking.com. But TripAdvisor allows you to collect reviews from anyone.
Log in to your TripAdvisor account and go to Reviews. You will see a tab for Collect Reviews. Simply enter the email addresses of anyone who might post a review and send the message. If you collect the email addresses for guests who booked through Booking.com, you could use those.
There are known (serious) problems with the Booking.com calendar sync. Ask them to check the data feed from Booking.com and send it to you, and then you can compare the data with your calendar. There may be problems with whatever data feed is provided to eviivo.
Of course, you can report it again and again to Booking.com and they will ignore you, fob you off with nonsense about calendars being updated only 3 times a day, there is nobody at Booking.com who can or will investigate, how it's all your fault and nothing to do with Booking.com etc etc etc. We've heard it all .....