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@info - I’m pretty sure that’s not the case. I’m also a host as well as a guest using Booking’s services and have never been incentivised in any way to leave lower or higher ratings. It’s also not in Booking’s favor to have a website full of high grades.
Regarding your 3 points mentioned, it’s like comparing a motorcycle by car standards. It’s (more or less) obvious to any guest that they are booking a personal home/apt rather than a hotel room. Standards are different and there’s no expectation for 24/7 concierge or every day maid. This may be an added bonus if you offered it, however you won’t / should never be penalized for not having this, rather than just be judged for the services you offer.
Your message is spot on and speaks to all of our heartake, indeed. What is the email address you sent this message to? Or is it from your own admin panel?
I was looking to do something but directly to the CEO, ms. Gillian Tans.
Adding to the frustration, a recent guest just gave my home one of the lowest ratings I've ever gotten. When I contacted her to give some more feedback on why the lower ratings on some points, she said that she was very happy with the apartment but she left her young daughter press all the buttons... #frustration
@pibomarco - everything began as a dream before it got real :) I'll bookmark this post right here and give you a buzz when things progress :)
So just to make sure I got this right. This is a contest but without an actual prize.... just a possibility to be featured in Booking's channels... Not sure how this could increase our bookings, especially when it's not even a certainty.
Last but not least, I feel that there are many hosts with bigger issues posting questions on this forum which remained unanswered, especially by staff members. Hosts are losing money, getting damages in their homes, poor reviews for no reason and Booking is not taking care of that. This, to me, seems like a more important aspect to take a look at, not monthly contests without prizes.
But anyway, let's keep a positive approach. This is a contest in the end.
Here's a picture of the old part of Bucharest as seen thru our living room balcony. Just long exposure and some minor contrast & light adjustments. No photoshop.
Can't wait to get a chance to be featured in Booking's channels :)
I've had a similar situation with a reservation in May. Here are a couple of answers:
1. What I failed to notice back then is that the reservation itself was made back in September, meaning prior to the Payments by Booking system. I was looking to be compensated for this situation but unfortunately I wasn't because the payment hasn't actually been made. First, make sure that the guest has in fact been charged. You can see this in the reservation info.
2. If you have the Payments by Booking system working, than you will receive the payment for this next month, like all other regular payments made to you. No need to wait for it earlier.
3. If you check your booking details, there is an option where guest can book and cancel free of charge in a indicated time frame. You have the option to choose what this time frame is. It can vary from 2-4-8 hours or more. So if the guest made the reservation the same day as the cancelation, even if he was charged, there is a big chance that he got a full refund.
4. Last but not least, if none of the suggestions apply to you, you should continue to insist on talking to Booking Customer Service. I'm sure that's not a consolation, but by now, I have them on speed dial, know all their waiting songs by heart and started to recognise the people I'm talking to :)
Let us know what you accomplished. :)
@ron french - I loved the remark about being suspicious :)) Haven't even thought of that.
However, I'm sure that when the time will come and you'll encounter such a "rare Pokemon", you'll most likely be more intrigued than suspicious.
In the meantime, I'd be happy to welcome you to my home any time you are around Bucharest / Romania. This way, we can exchange impressions on how to be better :)
Keep up the good hosting!
Thanks for the feedback guys,
@pibomarco - from my experience, everything is possible. One of the main reason is that Booking deletes ratings & reviews older than 2 years, keeping them "up to date" so to speak. This way, if you keep providing top notch quality, you can eventually move past the bad feedback, assuming you've improved.
Another perspective is that you don't need to have straight 10s to be a 10. Booking rounds up from somewhere around 9.95 to 10 automatically because they don't show 3 digits number.
Last but not least, I am confident that at one point, they will improve their rating system because as mentioned, for the moment it sucks! As long as you are able to get a 6 general rating (as an example), you should be able to give the 6 score when rating, not just 2.5, 5, 7.5 & 10. Also, it is not normal for me that hosts don't thinks it's possible to get a maximum score if they offer great value & services.
Ironically, I'm from Romania where back in 1976 at the Montreal Olympics, Nadia Comaneci, our athlete got the first 10 ever to be registered in the Olympic Games.
My mentality is the same as Henry Ford's. "Whether you think you can or you think you can't, either way you're right."