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Thank you Pita. As I feared. So far my best weapon with them is to be a constant pain in the neck when they make mistakes.....which they never admit.
I have been frustrated a few times with duplicate bookings and bookings made when I had blocked days in advance - see my post - I wonder if it is connected ?
WHY IS MY POST NOT UP?
IS IT BECAUSE CRITICISM AND SHARING PROBLEMS IS NOT ALLOWED?
I didn't know that by joining booking.com you could end up with Agoda. Are you sure you didn't join up with Trip Advisor who work with both. I have enough problems with booking.com but I would not touch Agoda with a ten fot barge pole as it is absolute hell trying to get hold of customer support.