Exactly that Sr IoW. We do the same but see an advantage to offering that rate, plus a percentage to cover the extra service and commission, on the OTA sites.
We're still clarifying with Agoda certain points but will most likely be participating in the promotion.
From your description above I assume that you are not on the BDC Collect payment system.
Without this in place, if indeed available in your country, collecting payments IS your own responsibility, this is written in the T&Cs of your contract.
To this end you need either a method where you can take monies in advance/at time of booking with a no-refund policy in place or directly from the guest at time of check in. The former is preferable as it blocks out "false bookings".
Unless you have in writing that your contract with BDC entails them taking payments on your behalf you don't have a legal leg to stand on IMHO. You are now relying on the honesty of guests to pay you for their past stays...
As for the rest of your of your post although I sympathise I obviously have no answer.
We simply use the invalid card system. We also write to the guest explaining our stance and how to make the reservation valid for us.
We have an extra danger here where a guest can actually stay on a pre-paid card and after they leave claim they were never there, the bank ALWAYS takes their side and unless we have the signed dockets there is no appeal.
As BDC offers zero protection we have to find our own ways of securing payments and bookings.
Exactly so. I no longer look for replies in the long threads.
It's been pointed out many times but the team here ignore our requests. It's very rare I look here now as the forum is the worst format I've ever seen.
Yup, we've had both ways, as above and when you do waive the charge BDC still try to charge commission.
In a similar vein, we had BDC call us to refund a potential cancellation based on the China problems ( no travel via China involved ), we asked if the guest had cancelled their flights and other stays, BDC person said yes. We didn't believe it and declined, a few days later guests arrive. Pah!
Exactly that Sr IoW. We do the same but see an advantage to offering that rate, plus a percentage to cover the extra service and commission, on the OTA sites.
We're still clarifying with Agoda certain points but will most likely be participating in the promotion.
Hi,
From your description above I assume that you are not on the BDC Collect payment system.
Without this in place, if indeed available in your country, collecting payments IS your own responsibility, this is written in the T&Cs of your contract.
To this end you need either a method where you can take monies in advance/at time of booking with a no-refund policy in place or directly from the guest at time of check in. The former is preferable as it blocks out "false bookings".
Unless you have in writing that your contract with BDC entails them taking payments on your behalf you don't have a legal leg to stand on IMHO. You are now relying on the honesty of guests to pay you for their past stays...
As for the rest of your of your post although I sympathise I obviously have no answer.
Yup, someone in the tech. dept. has hit the silly button.
If you have "auto rotate" activated on your phone and turn it 90 degrees for landscape viewing you will then see the whole entries.
Two negative votes to this post but no reason given, behaving like negative, anonymous guest reviews without comment!
BTW @MA...
The term for the entire subject on a forum is a "thread" and "post" refers to a single comment.
Here endeth the English lesson ;)
Might be a partial reason for down-votes as others may have misunderstood.
ATB
@M Adamopoulou & @The Reinhold G…
We simply use the invalid card system. We also write to the guest explaining our stance and how to make the reservation valid for us.
We have an extra danger here where a guest can actually stay on a pre-paid card and after they leave claim they were never there, the bank ALWAYS takes their side and unless we have the signed dockets there is no appeal.
As BDC offers zero protection we have to find our own ways of securing payments and bookings.
For payment reasons we don't accept bookings made by a third party.
The guest must be the same name as the card used and sign the card docket on arrival.
Exactly so. I no longer look for replies in the long threads.
It's been pointed out many times but the team here ignore our requests. It's very rare I look here now as the forum is the worst format I've ever seen.
Yup, we've had both ways, as above and when you do waive the charge BDC still try to charge commission.
In a similar vein, we had BDC call us to refund a potential cancellation based on the China problems ( no travel via China involved ), we asked if the guest had cancelled their flights and other stays, BDC person said yes. We didn't believe it and declined, a few days later guests arrive. Pah!