What I said matches the BDC letter exactly, I'm not sure why you say it does not.
As for your other points, I assume that because YOU are in country X, where the service is happening that's been paid for, the VAT is payable in that same country, essentially BDC is not providing the service, they are simply selling it on your behalf and charging a commission for that. I'm not familiar with the finer points of European tax laws or those of any reciprocal arrangements between the many states of Europe and elsewhere.
However, this is what BDC are saying, you would need to consult your gestor to get the fineries on this set up.
Unfortunately, when a guest books they are then bombarded with loads of emails from BDC. Amongst all those is the message you sent, either missed by the guest or gone to their "Junk" folder.
For us, at least, it's working fine as I've had multiple exchanges with guests recently, messages are there if the guest is willing to find them.
Our automatic messages usually get no reply (to questions like time of arrival, transfer service etc. or we are asked questions about what we have already sent.
Basically, it's very hard to draw the line between messages not reaching the guests email boxes or the guest simply not seeing/ignoring them.
On the extremely rare occasion when this might be necessary it is a completely toothless tool.
Guest can retaliate with a review full of any lies they choose!
The most BDC will do is block that user email address from booking at the property in question.
There is never any come back from BDC, the report is "filed under B".
Improvements required;
A) Guest is blocked from reviewing the property.
B) Guest's user account is flagged after 2 strikes (or only 1 if property presents a police report or insurance report as proof ) as a warning to other properties.
C) Properties can reject a flagged guest's booking regardless of policies and without question.
Still far from perfect but very easy to implement.
Why is this necessary?
e.g. We recently had a very nasty man stay with us, threatening behaviour to all members of staff and insults. To protect our staff and other guests we had him forcibly removed by the local police and filed a report. The police informed us that they already had two other reports on him (the same city) but none went as far to press charges. We contacted the two hotels that confirmed he'd booked them with BDC as well.
Obviously, we could have avoided this if we had the information as above.
Try uploading it as a picture...
What I said matches the BDC letter exactly, I'm not sure why you say it does not.
As for your other points, I assume that because YOU are in country X, where the service is happening that's been paid for, the VAT is payable in that same country, essentially BDC is not providing the service, they are simply selling it on your behalf and charging a commission for that. I'm not familiar with the finer points of European tax laws or those of any reciprocal arrangements between the many states of Europe and elsewhere.
However, this is what BDC are saying, you would need to consult your gestor to get the fineries on this set up.
...Extranet, not Pulse.
In your calendar, select the tick-box for "Restrictions", then see if you have a "minimum rooms" setting...
Take a security deposit. If all is well return to guest, if not keep it. (set this on your listing)
We started doing this last year and have had a massive reduction in rule-ignoring.
Buy an ozone machine to neutralise nasty smells.
As far as BDC is concerned, you only need to tell them if you are VAT registered or not.
If yes, you pay your VAT in the normal way to Spain.
If no, BDC will add VAT to the commissionable part of your reservations.
Example:
1,000 Euro stay.
Commission @ 150 Euros (based on 15%)
VAT added @ 21% (150 x 21%) = 31.50 Euros
Final commission paid @ 181.50 Euros
Unfortunately, when a guest books they are then bombarded with loads of emails from BDC. Amongst all those is the message you sent, either missed by the guest or gone to their "Junk" folder.
For us, at least, it's working fine as I've had multiple exchanges with guests recently, messages are there if the guest is willing to find them.
Our automatic messages usually get no reply (to questions like time of arrival, transfer service etc. or we are asked questions about what we have already sent.
Basically, it's very hard to draw the line between messages not reaching the guests email boxes or the guest simply not seeing/ignoring them.
This is a bone of contention with hosts!
On the extremely rare occasion when this might be necessary it is a completely toothless tool.
Improvements required;
A) Guest is blocked from reviewing the property.
B) Guest's user account is flagged after 2 strikes (or only 1 if property presents a police report or insurance report as proof ) as a warning to other properties.
C) Properties can reject a flagged guest's booking regardless of policies and without question.
Still far from perfect but very easy to implement.
Why is this necessary?
e.g. We recently had a very nasty man stay with us, threatening behaviour to all members of staff and insults. To protect our staff and other guests we had him forcibly removed by the local police and filed a report. The police informed us that they already had two other reports on him (the same city) but none went as far to press charges. We contacted the two hotels that confirmed he'd booked them with BDC as well.
Obviously, we could have avoided this if we had the information as above.