AGAIN TOPIC BELIEVE OR NOT
Proof review 3199654494 and 2748733223
Property Id 6234445
1. After being removed 3 times, booking again let back review of burglar who illegaly entered in our property and who canceled reservation before his arrest!
2. Non show guest who never arrived neither in our CITY nor apartment, left review because of rule that non show guest can leave review, BUT booking asked him/her for and proof of her/his stay or even arrival in apartment, what guest did not provide and review its still online!!! SO,
@Tarundeep Singh @Evana Ghidinelli
Arent you feeling a bit sorry or even ashamed that there are colleagues who dont care about their partners (us) who are paying their salaries via commissions we pay?!
@Didem - Community Manager @Admin Booking @Tarundeep Singh
I am user like you, not a booking.com worker :)
@Didem - Community Manager I believe its a bit too late for such kind reaction after great ignorance of main problems we wrote!
PS> they will probably send reply with automatic text answer :D
In booking policy As @Didem - Community Manager wrotte:
'Keep in mind that if a guest arrives at your property, then decides to leave and then leaves a review, we won’t remove their review provided it’s relevant to their experience at the property and the reason they decided not to stay'
I had a guest who left review and was marked as non show since the same never arrived and did not even provide proof of stayment. Now your team is sending me answers that review does not include Swear words, sexual references, hate speech, discriminatory remarks, threats, etc... what is not the real problem, but scoring property facilitis, staff, location where non show guest never entered.
We believe the guest is using the review to attempt to blackmail the property (we need written evidence in order to remove a review for this reason)
You need written evidence?!! What are you? FBI?!! We had burglar (guest who canceled reservation)who picklocked in our apartment and was arrested by police! We sent even scan of police record and believe or not that lunatic wrotte review and its still online!
After a 1k of emails and calls to booking we sent email to Mr Glenn Fogel CEO of Booking two months ago, in name of 50 booking properties in Montenegro (including their IDs and emails). We explained situation and finally we got back reply with meeting over zoom app with legal represent of Booking.com :)
Yes ofc but can you imagine- guest who never came scores your facilities, comfort etc!!!!