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The Reinhold Guesthouse Bali
AT THE HEART OF CANGGU FOR OVER 9 YEARS
Bringing young people together is what we’ve done since opening the Reinhold Guesthouse in Kerobokan in 2009. Now we enjoy personal referrals from satisfied guests who stayed with us during past years.. We are proud to act as a point of connection for motivated travelers, many just like you.
Bringing young people together is what we’ve done since opening the Reinhold Guesthouse in Kerobokan in 2009. Now we enjoy personal referrals from satisfied guests who stayed with us during past years.. We are proud to act as a point of connection for motivated travelers, many just like you.
Great thought Isle of Wight,
Quite recently we asked the BdC support team if a Host has the right to reject a guest's reservation if he/she arrives at the premises in a completely intoxicated state,-or in an unethical attire,- that would interfere with the comfort of other guests, and staff. ( we did not get a reply )
Has anyone come across any specific policies from BdC that refer to a situation like that?
In stark contrast with Airbnb policies, BdC hosts have no power of defence when it comes to guest reviews, except to respond to a review that contains a comment. The BdC Host's response to an insulting review is utterly useless, ( in our view ) as it would not change the review writer's position and would not alter in any way the review writer's rating.
There is no Accountability from the side of the review writer, in particular in cases where the review was posted under the umbrella of anonymity.
Airbnb are paying much greater respect to their Host's rights than BdC.
https://community.withairbnb.com/t5/Airbnb-Updates/Strengthening-our-commitment-to-community-standards/m-p/1182183
We would suggest that all BdC Hosts deserve the same rights that Airbnb are considering to extend to their hosts.
Kind regards and Greetings from bali
Reinhold and Raghiel
Good morning M Adamopoulou,
If you are a superhost with Airbnb, like us, you most likely have received notification of their planned " Strengthening "their" commitment to community standards " by way of "holding the entire community, both hosts and guests, to the same high standards.
(( BDC appears to completely ignore the imbalance of accountability in regards to host's services versus Guest's reviews.
https://community.withairbnb.com/t5/Airbnb-Updates/Strengthening-our-commitment-to-community-standards/m-p/1182183
We suggest that BDC Hosts encourage BDC to consider introducing similar policies in their Review System.
Kind regards
Reinhold and Raghiel
Good day Michael, ( 11/02/20)
As we outlined in our previous conversation with you, the only way to achieve satisfactory response from BDC is to stay on their back.
Our guests are our customers who pay for our services, - we (the hosts ) are BDC's customers,-- we are required to pay for their (BDC's) services and should be entitled to equal rights that our guests are enjoying.
Our guests are entitled ( even anonymously ) to discredit our hard efforts to please them all --- our response to their reviews has absolutely ZERO impact on THEIR daily life
( Just a thought)
and we keep fighting
cheers from Bali
Reinhold and Raghiel
Good day M Adamopoulou,
We have followed many of your comments in this Forum,- you are an intelligent person.
May we ask for your opinion and thought on our recent experience,please!?
A anonymous review with a rating of "1" was recently posted to our BDC site with the following justification:
" Most of the room were emptied and it seems a bit spooky. The light not really bright either. The breakfast was only a bread and nothing else. I wouldn't recommended this place to anyone."
Although the review was posted anonymously, we are almost 100 % certain about the identity of the writer, because no "sole traveller" stayed in that particular room during the past 3 months.
The interesting part in this example is, that the ( suspected) writer, with whom we never met, was only the "Booker" of the reservation, and not the actual guest, who did not speak English, and never showed up for breakfast during his two night stay.
We would be grateful to hear from you, as an experienced host, how you would react in response to a rating and comments like those.
( BTW, - our overall rating is 9 now, <it was 9.2 before the review>)
Many thanks and Greetings from Bali
Reinhold and Raghiel
( PS. we posted our original query in regards to this issue on Feb. 2nd, and we also communicated with BDC, who referred us to the "Guest Reviews" link on their website )
https://partner.booking.com/en-us/help/guest-reviews/what-are-guest-reviews-and-who-can-write-one
We agree - thanks
Good day Jeffrey,
The easiest way to do that is this:
Log on to your Property's Booking.com site,
Click on "Reservations"
Click on the guest's name
-- You now see the guest's reservation details ----
On the right side of the page you see the section " Update this reservation"
Click the second box from the top " MARK AS NO SHOW"
The new screen that opens up will ask you if you like to charge the guest, or waive the cancellation fees.
Click on "Waive" ,--- and Booking.com will send you ( and the guest ) an email confirmation about your decision
cheers
Reinhold and Raghiel
PS> Our Guesthouse is located in Bali, and we do this fairly often.
Because we do not have the facility to charge Guest's Credit Card without having the physical card at hand.
Agree !!
We can imagine your frustration