To improve current review system which is terrible these changes must be done (pls add/comment).
1. No stay - no review
2. Guest review should be added
3. Total score for the review = average of the sum of the several categories. Only figures, no smiles, bananas, stars or sausages.
Ex.
Cleanleness 10
Staff 9
Comfort 10
Accuracy 10
Overall experience 9
So average is 9.6 and this should be the total score.
I'd like to mention categories like amenities, facilities, value and probably location. My opinion is the shouldnt be in a list:
Amenities and facilities - usually guests are giving a bad score for the lack of ones. However they are not liste/offered. If a budget hotel offers b&b without a SPA and it is good, why should a guest give it a bad score for not having one? He chose this hotel himself. He knew there is no SPA. He paid less for not having SPA! Or very often there are low scores for the room size. It is mentioned in the room description. If it is 15 sqm it cant be less or more when guest checks in! Guest knew the room size during booking process. Why disappointed? Expected the room to grow in size? And yes there are mosquitos in the jungle! If description is not accurate then theres is accuracy score!
Location - almost same here. Nowadays it is not complicated to find out some details about a place you are booking. District, neighborhood, distance from certain points etc. This scire is useless, because the only way to get a high score is if hotel is situated on the main square of the city! But even in this case it maybe too loud or there is another square with a better fountain! Again guest knows the location before he books. He pays corresponding fare for the location. Location differs from the description - you have accuracy score!
Value - this is most sensitive and mostly emotional score. It is like comparing children. Mine is always better. So my money which I earned so hard is always better than what you give me for them. Most people are unintentionally unfair innthis case. Overall experience score would make the job better.
Besides, there could be additional categories which can be added automatically if facility or service exists. Such as meal, gym, spa etc. And the can be included in the total score calculation.
For the hotel overal score I would recommend not to use just average of every score for past two years, but exclude top 5% and bottom 5%. This will be real average score.
4. Change the policy for deletion. Just no to be absurd like it is now.
But! We all now we are only wasting our time. Nobody cares!
It means guest cancelled reservation out of the free cancellation policy time, hence he must be charged/fined and a commission for that must be paid.
If you didn't charge the guest you can dispute it when the invoice is issued, but disputes are limited to 2. Otherwise you should mark credit card as invalid, stating by that that you didn't charge guests card.
During my more than 8 year experience I understood several things about BDC. Yes they never delete fake reviews, it can be made up or Sci-Fi. They are always on guests side. Guest can write literally whatever he wants to. Don't even waste your time calling or contacting BDC. All you receive is template answer saying they are sorry. Actually they are not!
I thought I saw everything, but they don't stop to surprise! Last masterpiece is - we were blackmailed by the guest, they tried to blame us in theft and left a review saying they were robbed after we didn't pay them and I have a video with sound, where they send us a criminal who tried to extort money. So what you think? BDC refused to delete this charge from the review, demanded a proof from us that we are innocent, not from the guest who publicly charge us without any evidence, refused to watch that video and finally ---- asked for the written proof that they blackmailed us! Sorry guys, those criminals didn't leave a written confession with signatures! There is too much BDC in BDC! ))))
You cannot if you don't have a POS or web based distant credit card charging system.
If you have one of them you only need to use a valid credit card provided by the guest to charge the card. Otherwise If you have a chargable cancellation or no-show you should mark the credit card as invalid (even if it is not) therefore letting BDC know that you didn't charge the guest for cancellation or no-show. Commissions will not be calculated for such bookings. Keep in mind that BDC may check with a guest about it.
Same here! I sent a message asking for the instructions before we had an invoice. Answer was to use dispute when we have an invoice. I asked again if this is the only solution and answer was again yes.
However our dispute was rejected and they said those instructions meant nothing as we were notified by email earlier. Now we have to pay those commissions.
So as you see BDC can ignore or even give you wrong instructions.... and then charge! This is BDC!
Yes! The answer is simple - BDC doesn't care! Sorry what you described is just nothing compared to cases others have (including me). Like rating a breakfast they never had, complaining the lack of services we never offered, writing any false info they can invent, even impossible ones, they even can ask you a proof that you didn't rob a guest and they only accept in writing blackmailer's confession, they can give you written instructions and later say they didn't mean it and charge you and etc.!!! Tons of cases! Guests can write whatever they want and give you whatever score they want. BDC calls this justified rating system! Actually they just don't care! Besides in any matter of dispute BDC will be always on guest's side! Don't expect any adequate help or support! Just accept and love BDC as it is! Feel the beauty in this ugliness! :) Or move to Expedia and Airbnb!
It depends on the region. For the hotels BDC is the only one. Ezpedia and any others are useless. Bdc has 95% of bookings. Airbnb is good for apartments. So we have no choice.
Literally nothing! And don't expect any help from booking.com! 1. They don't care. 2. They are always on guests side.
Guests can do and write anything. You can do nothing!
The only way is not to pay attention or move to Airbnb which is great!
To improve current review system which is terrible these changes must be done (pls add/comment).
1. No stay - no review
2. Guest review should be added
3. Total score for the review = average of the sum of the several categories. Only figures, no smiles, bananas, stars or sausages.
Ex.
Cleanleness 10
Staff 9
Comfort 10
Accuracy 10
Overall experience 9
So average is 9.6 and this should be the total score.
I'd like to mention categories like amenities, facilities, value and probably location. My opinion is the shouldnt be in a list:
Amenities and facilities - usually guests are giving a bad score for the lack of ones. However they are not liste/offered. If a budget hotel offers b&b without a SPA and it is good, why should a guest give it a bad score for not having one? He chose this hotel himself. He knew there is no SPA. He paid less for not having SPA! Or very often there are low scores for the room size. It is mentioned in the room description. If it is 15 sqm it cant be less or more when guest checks in! Guest knew the room size during booking process. Why disappointed? Expected the room to grow in size? And yes there are mosquitos in the jungle! If description is not accurate then theres is accuracy score!
Location - almost same here. Nowadays it is not complicated to find out some details about a place you are booking. District, neighborhood, distance from certain points etc. This scire is useless, because the only way to get a high score is if hotel is situated on the main square of the city! But even in this case it maybe too loud or there is another square with a better fountain! Again guest knows the location before he books. He pays corresponding fare for the location. Location differs from the description - you have accuracy score!
Value - this is most sensitive and mostly emotional score. It is like comparing children. Mine is always better. So my money which I earned so hard is always better than what you give me for them. Most people are unintentionally unfair innthis case. Overall experience score would make the job better.
Besides, there could be additional categories which can be added automatically if facility or service exists. Such as meal, gym, spa etc. And the can be included in the total score calculation.
For the hotel overal score I would recommend not to use just average of every score for past two years, but exclude top 5% and bottom 5%. This will be real average score.
4. Change the policy for deletion. Just no to be absurd like it is now.
But! We all now we are only wasting our time. Nobody cares!
It means guest cancelled reservation out of the free cancellation policy time, hence he must be charged/fined and a commission for that must be paid.
If you didn't charge the guest you can dispute it when the invoice is issued, but disputes are limited to 2. Otherwise you should mark credit card as invalid, stating by that that you didn't charge guests card.
During my more than 8 year experience I understood several things about BDC. Yes they never delete fake reviews, it can be made up or Sci-Fi. They are always on guests side. Guest can write literally whatever he wants to. Don't even waste your time calling or contacting BDC. All you receive is template answer saying they are sorry. Actually they are not!
I thought I saw everything, but they don't stop to surprise! Last masterpiece is - we were blackmailed by the guest, they tried to blame us in theft and left a review saying they were robbed after we didn't pay them and I have a video with sound, where they send us a criminal who tried to extort money. So what you think? BDC refused to delete this charge from the review, demanded a proof from us that we are innocent, not from the guest who publicly charge us without any evidence, refused to watch that video and finally ---- asked for the written proof that they blackmailed us! Sorry guys, those criminals didn't leave a written confession with signatures! There is too much BDC in BDC! ))))
You cannot if you don't have a POS or web based distant credit card charging system.
If you have one of them you only need to use a valid credit card provided by the guest to charge the card. Otherwise If you have a chargable cancellation or no-show you should mark the credit card as invalid (even if it is not) therefore letting BDC know that you didn't charge the guest for cancellation or no-show. Commissions will not be calculated for such bookings. Keep in mind that BDC may check with a guest about it.
Same here! I sent a message asking for the instructions before we had an invoice. Answer was to use dispute when we have an invoice. I asked again if this is the only solution and answer was again yes.
However our dispute was rejected and they said those instructions meant nothing as we were notified by email earlier. Now we have to pay those commissions.
So as you see BDC can ignore or even give you wrong instructions.... and then charge! This is BDC!
Yes! The answer is simple - BDC doesn't care! Sorry what you described is just nothing compared to cases others have (including me). Like rating a breakfast they never had, complaining the lack of services we never offered, writing any false info they can invent, even impossible ones, they even can ask you a proof that you didn't rob a guest and they only accept in writing blackmailer's confession, they can give you written instructions and later say they didn't mean it and charge you and etc.!!! Tons of cases! Guests can write whatever they want and give you whatever score they want. BDC calls this justified rating system! Actually they just don't care! Besides in any matter of dispute BDC will be always on guest's side! Don't expect any adequate help or support! Just accept and love BDC as it is! Feel the beauty in this ugliness! :) Or move to Expedia and Airbnb!
Fluff
It depends on the region. For the hotels BDC is the only one. Ezpedia and any others are useless. Bdc has 95% of bookings. Airbnb is good for apartments. So we have no choice.
Literally nothing! And don't expect any help from booking.com! 1. They don't care. 2. They are always on guests side.
Guests can do and write anything. You can do nothing!
The only way is not to pay attention or move to Airbnb which is great!