Hello and welcome to the Booking.com (BDC) Partner Community forum where property owners/administrators easily connect with fellow BDC partners for the best tips and advice.
This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your issue with the verification you are not going to find the answer here and you need to contact BDC support via the entranet/inbox or the dedicated contact number for partner support.
Hello and welcome to the Booking.com (BDC) Partner Community forum where property owners/administrators easily connect with fellow BDC partners for the best tips and advice.
This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your issue me and fellow partners will try and help ... check that you set up the calendar correctly and have assigned a rate card? if you go to the HOME option on the extranet do you see it as bookable? did you maybe set a minimum nights restriction eg you cannot book less than 4 nights?
Hello and welcome to the Booking.com (BDC) Partner Community forum where property owners/administrators easily connect with fellow BDC partners for the best tips and advice.
This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your address issue you are not going to find the answer here and you need to contact BDC support via the entranet/inbox or the dedicated contact number for partner support.
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice. This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
As regards your question ... you can also send the guest an email thought the booking.com messaging system or even directly from your email to the guests booking.com email?
Also try sending a text message/whatsapp where you can see if it was delvd/read etc.
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice. This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
As regards your question we need some more info although probably easier if you call bdc support directly ... did the guest booking a room rate without cancellation and you want to charge the full rate? Do booking.com handle your payments and collect the money on your behalf? If you do not have credit card details very little you can do and maybe booking.com can help! try calling them directly.
Hello and welcome to the Booking.com (BDC) Partner Community forum where property owners/administrators easily connect with fellow BDC partners for the best tips and advice.
This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your issue with the verification you are not going to find the answer here and you need to contact BDC support via the entranet/inbox or the dedicated contact number for partner support.
GL!
Hello and welcome to the Booking.com (BDC) Partner Community forum where property owners/administrators easily connect with fellow BDC partners for the best tips and advice.
This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your issue me and fellow partners will try and help ... check that you set up the calendar correctly and have assigned a rate card? if you go to the HOME option on the extranet do you see it as bookable? did you maybe set a minimum nights restriction eg you cannot book less than 4 nights?
Hello and welcome to the Booking.com (BDC) Partner Community forum where property owners/administrators easily connect with fellow BDC partners for the best tips and advice.
This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your address issue you are not going to find the answer here and you need to contact BDC support via the entranet/inbox or the dedicated contact number for partner support.
GL!
No there is no grace period if you did not set one up and the guest will be charged in full if this is the policy - have a look at your settings here:
Have a look at this helpfile or try a search contact booking support and you will get 100s of similar posts!
https://partner.booking.com/en-gb/help/support-contact/contact/how-do-i-contact-bookingcom
duplicate message - posting a reply so that it will not show up with the unanswered questions!
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice. This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
As regards your question ... you can also send the guest an email thought the booking.com messaging system or even directly from your email to the guests booking.com email?
Also try sending a text message/whatsapp where you can see if it was delvd/read etc.
GL!
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice. This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
As regards your question we need some more info although probably easier if you call bdc support directly ... did the guest booking a room rate without cancellation and you want to charge the full rate? Do booking.com handle your payments and collect the money on your behalf? If you do not have credit card details very little you can do and maybe booking.com can help! try calling them directly.