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Janita - Account Advisor
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
Hi Mount Castle Villa,
This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.
Hi Jonathan,
Thanks for reaching out. You can see what guest payment options you have set up via the extranet under Property > Policies > Other policies > Guest Payment options.
If you have that you have credit cards set up, you are able to charge the guest credit cards. If you have a new listing, the property has to go through verification so you might only have these details visible to you 2 weeks prior to checkin.
You can adjust your guest payment options here as well, depending on what you are eligible for.
Hi Daniela,
Thank you for reaching out. If you haven't already please contact the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage.
Please note, we are not able to assist any further from the communities forum platform here so please reach out to your local Partner Services for any further information.
Thank you!
Hi Pedro,
Thanks for reaching out. I would suggest contacting your local Partner Support team to have them assist you in listing the policies correctly. I would also ensure you are searching dates which are outside of your cancellation policies to ensure they are correct out there as well.
You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
Hi Benedicte,
Snoozing your property listingTo snooze your property, follow these steps:
Hi Arina Unity,
The payment all depends on what you have set up in your extranet. If you take credit cards, then you will be required to charge the guest credit card that is provided with the booking. If you are on payments by Booking, then you will receive a payout.
From what I can see, you are on cash only so you will need to retrieve cash from the guest upon arrival as per any other guest booking.
If you would like to discuss the reservation further, please reach out to your local Customer Service team for them to assist further.
hi Katie,
For specific reservations, please reach out to Partner Support for clarity on why a payout was not received, or perhaps delayed. We are not able to look into this specifically here sorry.
Hi Tracy,
If your property is undergoing a change of ownership, follow these steps below:
Step 1 (if you’re the existing owner):
You can get in touch with us via the inbox on the Extranet. Just make sure you include the following info:
Step 2:
We’ll contact both you and the new owners confirming that we’re aware of the upcoming change.
If you are the new owner:
You’ll get a link to fill out the following info:
Note:
The info we highlighted above is essential for our Credit Control Team to be able to set up the new contract. Without this info, we won’t be able to create the new agreement.
For non-SEPA countries, we’ll request a direct debit agreement to be set up.