It's true though... Booking.com has no interest to provide its accommodation partner a fair and useful feature. Not only about their guest review system that is unfair, but pushing properties to accept pay-at-property for the guest that has high risk of fraud and scam. They won't listen the accommodation. They won't care whether their accommodation partner are struggling because of their broken and unfair system. What they care is to collect as much as customer and has no interest on listening accommodation concerns
We have set an automatic reply telling the property location, condition, facilities etc and if guests still keeping their booking, it means they agreed and fully understand the situation. However in reality, it's not. Our property located in a midst of tropical jungle and guest could write a bad review telling that there's a mosquitoes, insects, ants, critters etc.... OH COME ON. It's like you're complaining about a very cold weather in antartica or south pole. The review system is fairly illogical for us. Guest who disagree and break the house rule or check-out before the date musn't be able to write any review. And yeah, as a property we should have right to review the guest as well to make other property cautious because lot of guests are abusing their customer power during this day by keep simply telling "i WiLl wRiTe a BaD r3Vi3ew"
It's true though... Booking.com has no interest to provide its accommodation partner a fair and useful feature. Not only about their guest review system that is unfair, but pushing properties to accept pay-at-property for the guest that has high risk of fraud and scam. They won't listen the accommodation. They won't care whether their accommodation partner are struggling because of their broken and unfair system. What they care is to collect as much as customer and has no interest on listening accommodation concerns
We have set an automatic reply telling the property location, condition, facilities etc and if guests still keeping their booking, it means they agreed and fully understand the situation. However in reality, it's not. Our property located in a midst of tropical jungle and guest could write a bad review telling that there's a mosquitoes, insects, ants, critters etc.... OH COME ON. It's like you're complaining about a very cold weather in antartica or south pole. The review system is fairly illogical for us. Guest who disagree and break the house rule or check-out before the date musn't be able to write any review. And yeah, as a property we should have right to review the guest as well to make other property cautious because lot of guests are abusing their customer power during this day by keep simply telling "i WiLl wRiTe a BaD r3Vi3ew"
We also get the same issue. Seems booking.com is now trying overcharging properties